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Oldtaff

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  1. @Locotus - Thanks. I will do that. [EDIT], but I will do that by letter it helps. Another thing I'd like to know is that - When the debt collectors fail to provide me a copy of that 'non existent' agreement phonecall, could I use that in my favour? Should I also ask Axis (in my complaint letter) to resolve the issue by supplying me with proof of contract also? (In a nice way!). Thanks.
  2. I was with Axis Telecom for about 3 or 4 years. My phone and broadband was about £20 a month with free 01 phone calls and unlimited broadband. No problems at all! Unfortunately their prices gradually shot to £40+ and a 5gig limit a month before added costs. I knew my verbal contract was due to cease in December 2010 so I decided to change over to a much cheaper and better deal with a another company. I had the phone call from Axis asking if I would like to renew my 12month contract. I politely informed the lady that I did not, and why, and that I had already asked (company) to take over my line when contract run out. She acted a little gobsmacked and could only say "Ohh! Ok! Bye!" as if it was a personal thing. No offers to stay etc etc (company) told me that they would do all the work changing over, so I sat back and waited. A couple of weeks went by with no indication that anything was happening. I phoned (company) a few times, they were having problems. Meanwhile Axis phoned. I asked why they were STILL using my line. She replied that they give a couple of weeks free service while you change your line. That was very nice of them. Axis phoned a short time later. The lady ('Susan' I think) informed me that my contract had ROLLED OVER. I informed her that it DID NOT ROLL OVER! She claimed that it did because I didn't supply another company to take over the line. Which I informed her that I did, and spent an uncomfortable length of time having the "It's rolled over! No it has not rolled over!", pantomime with the now very arrogant lady. I immediately rung (company). I was told that Axis had stopped them from taking my line over. I reordered with them and informed my bank to block Axis from my direct debit account (I realised how devious they were). Axis put my phone on incoming calls only minutes later.I disconnected my phone so that 'Susan' could not harras me further. Soon I had a letter from a debt collecting agency for £200.00+. I rung them to inform them that no contract was in effect and that they were not to harras me any further. They sent an e-mail to confirm that a 1 month period would be given to sort out the dispute. 2 days later they sent another e-mail saying how when Axis phoned me to confirm the renewal of contract, I apparently agreed too it, and also that I had agreed to the contract with another team from Axis! (utter rubbish!). I was offered the reduced fine of £190.00 to clear my debt. WOW! I informed them that I had contacted the Ombudsman for help with their illegal claims for money. I asked them to not contact me unless they have proof of those calls (there is none!)! Next day they contacted me to inform me that a copy of the calls were requested from Axis and would be sent to me also. At the moment I am waiting for that proof.lol I am still waiting to hear from the Ombudsman too. I hope they can help, as I will NOT pay Axis or the debt collectors one penny for [causing problems] me! What gets me is that none of this needed to happen. Also I had no obligation to provide another supplier anyway! It had nothing to do with them! Dear God!!
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