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manchead

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  1. If anyone else has a similar problem give me a shout
  2. Hi Slick thanks for the help and for moving my post. I've nearly finished the letter but just a 2nd opinion would be good. So if you could just have a quick read through and tell me what you think that would much appreciated cheers To Mr Jacobs I am writing to complain about the Triton engineer visit on Thursday 24th March. I have had the Triton shower for around 6 years and have been pleased that it has worked perfectly well throughout this time. However I have become dissatisfied with the level of service I received during the visit of a triton engineer. After calling Triton on Monday 21st March to explain the problem with the shower, the Triton employee recommended arranging the visit of an engineer and implied that the problem would be fixed. This as stated on the website would cost £148 which would include labour and spare parts. When the engineer Mxxxxxxxd arrived I assisted him in finding a parking space. After we had met in the car park, Mr xxxxxx spent several minutes questioning me about the problem with the unit and whether the access to it was good enough to be able to do the job. He already sounded rather sceptical about doing the job and I almost had to convince him to come and have a look at the unit for himself. Having inspected the unit, Mrxxxxxx said that he could see two or three problems with it but was reluctant to do the job. He said that although he could fix it, he did not have enough time to do it. He declared that the company allocates only an hour for each job and that he had had already spent half of that hour trying to find and the property. Mr xxxxxx left approximately 5 minutes after he had arrived at the property, having refused to do the job and reassured that the company would issue a refund (a full, not a partial refund). At no point during the engineer visit did I feel he was prepared to undertake the work needed. Also, it was only after contacting the company when I found out that the engineer had claimed that the unit was ‘inaccessible’ (and therefore that I was only liable to a partial refund as stated in the terms and conditions) – whilst at the property, the only issue for Mr Sandford seemed to be the time. Under the Supply of Goods and Services Act 1982 you should carry out the service with reasonable care and skill and for a reasonable price using parts that are both of satisfactory quality and fit for their purpose. I feel that only a full refund would suffice due to level of service I received and the fact I had to take a day off work to be able give the engineer access to the property. Yours Faithfully
  3. Hi I recently had an visit from an triton engineer to fix my faulty shower and the engineer refused to do the job as he said there was limited access to the shower unit. I was a bit tricky but another elctrician has agreed to do the job. I thought a full refund would be issued but they said that they could only issue a partial refund and to get this a letter would need to be written. It was an absolute joke to be honest. It seems like you had a similiar problem. I am currently writing this letter and wandered if you please give me any tips or maybe even email me the letter so that I could see whats makes a successful letter of complaint. Regards James
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