anyone know can i avoid going to cisas and go straight to small claims? virgin have sent me a bill for the month that it was down i keep telling them i owe them nothing as there was no service for that month but now they say i have 14 days to pay otherwise it will be passed on to a debt collector i have recorded all calls with them regarding this

intresting.. what issues?

hi there is it possible someone could advise me on how to fill out this section of the CISAS form please? 8.4. Pay you compensation: Yes No You must specify the total amount claimed in this section if you are asking the adjudicator to directthe providerto pay you in compensation. The maximum amount you can claim is £10,000. You must provide evidence to justify the amount claimed and you cannot change the amount at a later date. It then has a table where you can can put each item. i am assuming this is where i should be putting my data top ups etc? But what about compensation for stress ect.

nope this going to cisas... (going to request a deadlock letter) They are not budging on the 1 month credit service (plus they are "willing" to paying expenses incurred e.g data top ups) Should I do a SAR?

still no internet

Is it possible someone can PM me? I wouldn’t be surprised if Virgin Media trawl these forums and I have an update, but as this might go further (small claims court...) not sure how much to post on a public forum....

hi all quick update... still no internet! just waiting for virgin's response to my rejection of 1 month credit.... once i hear back will update.. thank you dinner

n oh i do! i think this is the best course of action... will keep this thread updated if/when the internet comes back on...

thank you we won't!

Yes we do, this is an excllent idea in the interim thank you

Yes, that’s basically (according to the CEO's office) what has happened... what is annoying is that it took this long to be told that this is what happened and being given dates when it was going to be fixed only for them to be moved or even more annoying was being told it IS fixed and all working... so is the best thing to accept this "compensation " and leave Virgin Media ASAP?

Thank you for your reply. Yes I think i may just have to leave if this is not fixed on the deadline the CEO's office gave (end of the month)

Hi there, Hope someone can help I have had a complete outage of my broadband service provided by Virgin Media. I have been in contact with the CEO's office who have replied offering to credit our account for 1 month as a form of compensation. (As well as refund me for the days that the service was down for) I do not think this is fair considering how much grief I have been through with them ,(their status checker on their website said it will be fixed at 1pm/ 6pm/ 10pm on various days then rolls on to the next day so it is useless) The call centre staff are quite frankly useless and no help... Any ideas on how to proceed? (I think ACUTAL cash compensation rather than credit on account is fairer.)

yeah so would handing back the passport to the correct person but hey ho!

this is terrible!! i am astounded that they will not take the blame for this they should compensate you for a new passport!