Hi, I also booked my installation with the abovementioned company, they did install my dish and removed my aerial cable, then couldn't complete installation due to faulty equipment. That was 2 weeks ago, 3 cancelled visits later i STILL have no sky and courtesy of removing aerial cable, i have no tv services whatsoever. this company is a complete and utter joke and their customer services department is the worst i have ever dealt with, everyone i've spoken to has had the same response to every single question i've asked and no action taken to resolve issue satisfactorily. so far my installation has been hampered due to lack of staff in area, engineer crashing his van, engineer phoning in sick. waste of time and money.