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Wembot

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  1. Sounds like the meter is either damaged or there is an outstanding debt. All meter adjustments can be sorted out by remote so they wouldn't even need to send out an engineer.
  2. Hi Pete, Really sorry that your equipment was damaged by a power cut, however, Central Networks cannot guarantee 24/7 power and also cannot take responsibly for electronics damaged by fault current. Due to an ageing electricity network, extreme weather conditions and an increase in third party damages, power cuts will become more frequent. I realise that the damage to your equipment is inconvenient and costly, but if Central Networks paid every customer for every damage caused by a fault, there would not be enough money to run the electrical network; how would they afford to keep the lights on? Central Networks are not a high profit making corporation, less than 40 pounds of your annual energy bill goes to fund the distribution system; the regulator, OffGem, decides how much profit is taken out of the company and how much is invested back into the distribution network (this information is all available on the OffGem website). My advice to you is to invest in surge protection within your household; RCD's are very effective and at a reasonable cost. Wembot
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