Mistralee
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I've tried several times to ask them to send me a JSR but no one knew what I was talking about. Each time, they just sent the usual online journey history statement which does not show the extra swipe, although they can see it them selves on their system. Would I need to have topped up my card online to be able to get this? As I have always topped up at the station.
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I'm afraid, Urbanite, that it still hasn't been resolved. I'm interested in your information about statements. Is the Journey Status Report the one with all the codes identifying each touch you made with the Oyster? And where can I get one of these?? No one at the Oyster Helpline seems to know about this.
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Sorry, of course you didn't give him money as he didn't give you a penalty fare! The first thing you need to do is call the Oyster helpline on 0845 330 9876. Ask them to check your journey history and give them the details of the 'touch' in question and they can check if it was validated. If so, you then just need to send a copy of this statement to the address on the letter that you'll receive which will most likely be entitled 'Notice of Intent to prosecute'. And that will be an end to the matter. There have been some serious glitches in the system that have not been made public, and though being aware of it a certain toc has chosen to benefit from it. Let us know how you get on. And if you get back to me with the answers to my previous questions, I might have an idea of what the problem is.
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Thank you all! But the important thing is would it still show up if the Oyster reader had not recorded the swipe properly and what would the code be for that? Where can I find a break-down of what the codes mean? And where would I stand if the swipe wasn't recorded properly? I was pretty sure I heard it beep as usual.
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Oyster card problems - Incomplete journeys
Mistralee replied to jbbs's topic in Public transport (Trains, tubes and buses)
Could you please let me know as soon as you can if it is recorded when an Oyster reader doesn't read your card properly? Thanks! -
Oyster card problems - Incomplete journeys
Mistralee replied to jbbs's topic in Public transport (Trains, tubes and buses)
Also, were the customer service people able to see on their systems when a swipe wasn't recorded properly? -
Oyster card problems - Incomplete journeys
Mistralee replied to jbbs's topic in Public transport (Trains, tubes and buses)
Hi, I found this thread really interesting because I think I had something quite similar happen to me recently where I touched out then touched in again to start a new journey at the same station. Could you please tell me what the time limit is and if it can affect your second swipe being recorded properly? Thanks! -
Hi, I'm still curious to know what the originall problem was in my case so would be really grateful if you could answer a few more questions. By "the print-out from the Oyster monitoring system" do you mean the journey's history? As I don't think it shows up when a card has not been recorded properly. Would you know where I could get a print-out for the Oyster reader used, would it show when it had not read a card properly, and the number of that card? Thanks!
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