___________________________________________________________________________________ I have had an near identical experience. Our family includes my mother-in-law, diagnosed with Alzheimer's, and a 6 year old child. We have now been without central heating in mid-winter for 10 days. We have been waiting over a week for parts being ordered, there was another 2 day delay between confirmation they had arrived and an engineer being available to install them. When the engineer finally came to install them, you guessed it, they were the wrong parts. The same issue with incompetent sub-contracters, even this company's own engineer described this kind of delay in winter as, "completely unacceptable." Since the engineer confirmed that either he or his manager would phone with an update, we have heard nothing. Contacting the company direct is a frustrating, time consuming experience and has only resulted in some vague reference to the "correct" part being ordered. No time scale about how long our family are expected to do without central heating in mid-winter? I now also have a similar dilemma, do I stick with this company and take the risk that this could go on for the same amout of time or even longer. Or, do I bring in a professional company to fix the boiler, possibly risking longer delays, if they do not have the parts on standby and they also have to order them. Right now, all I am interested in is whatever option will get central heating back on for my family. However, having paid for this cover, I should not be in the position of having to choose between these two options.