Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)... ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV... Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days... Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next. Thanks in advance..