A further offer of £50 was offered today by telephone which I have accepted.

Was offered £25 in vouchers which I declined.

The guy who was present at the time was, I believe a supervisor the guy I spoke to today is the foods manager. I don't know if I am being offered anything other than an apology and a free coffee. But he seemed keen that I am left with a better impression of the store than I did three days ago.

I spoke to the foodhall manager just now. Apparently the assistant in question has suggested that she has had sleepless nights over the matter, to which I replied, 'I couldn't care less' anyway I have been invited in for coffee and an apology.

Manager reduced a birthday cake to £1.20, it had a price sticker and relevant barcode sticker added to it. At the checkout a rather officious food hall assistant walked past, looked at the cake and said ''I have just reduced that and it was £6.50, no way would we reduce it to £1.20. She then picked it up, fumbled with the stickers, checked the barcode, muttered under her breathe and said ''I'm not putting up with this'' assistant stood there looking so smug and self satisfied, I had to resist the urge to slap her. The lady behind me in the queue suggested that the assistant was alluding to the fact that I had swapped stickers to make the cake cheaper. Said assistant then came back and questioned the manager who by this time had opened the checkout next to us and in a voice loud enough for all to hear, pointed at my cake and questioned him as to whether he had reduced it, to which he said yes. I am incandescent with rage and unable to compute in a sane manner as to what I should do. Any suggestions?

Dear Reader This matter has left my mental state in tatters, so such so that I have just been released from hospital having been detained under a Section 136. Thank goodness for the crisis team and a fistful of Diazepam. For the last eight years I have been receiving DLA HRC & HRM with IS and HB & CTB. I have a non dependant living with me (two bedrooms) where no deductions are being taken from my HB & CTB because of the DLA care. I have diabetes type 2, insulin dependant, hypertension, depression, PTSD (abused as a child for 9 years) My flatmate who works full time is a brilliant guy who goes out of his way to ensure my well being, injections, meals, consoles me through suicidal thoughts etc. We are definately not living as 'civil partners', in my mind I have always thought of him as a close relative not a flatmate. In 1996 because I was an undischarged bankrupt I was having difficulty finding banking facilities and my flatmate assigned me on his account to enable me to have my benefits paid into an account and I could arrange DD's etc. In 2000 I was discharged and opened my sole account and had my benefits etc paid into that; but we only took my name of the joint account in 2008, an oversight but nothing sinister we thought. In 2006-2008 as a favour to my flatmate I suggested that he use my ISA allowance as he had used his allocation. Earlier this month I had a letter from Customer Compliance alerting me to the fact that they knew I had the ISA and needed confirmation of it. Attended the interview, woman was very polite, very helpful and suggested that I get the paperwork in within 4 weeks to confirm closure of the ISA and and to indicate where the funds went and to expect a small overpayment scenario. Problem is, the funds went back to the originating account of my flatmate and not mine. What should I do.......I would appreciate your opinions on how you view the above.

A very basic contract which make no allowances for lay off or deductions from wages. ACAS and CAB suggest he should get paid because he was willing and able to get to work but was prevented from doing so because the workplace was closed. It would be great to go back to work and start a grievence and throw it in the managers face but surely the employer will then target you as a trouble maker even though you have a right to ensure your rights.

Good morning. A first time poster here. I have been researching websites for an answer to this problem for my flatmate and is seems that he should have been paid for the two days that he did not attend work because his manager shut down the workplace because of the snow. He has approached the manager who appears to have a stinking attitude to suggest that he should have got paid. His manager is dealing with the matter with the 'there is nothing you can do' attitude. Baring in mind the current economic climate and tens of thousands of employees facing losing their jobs would anyone suggest pursuing a grievence and antagonising the manager or would you shut and put up but at least have kept your head under the parapet?