Great news!!! Rang the Dispute Team at HSBC this morning and was told that they were going to credit my account in full within two to three days. I've just checked my balance and the money is there already. Thank you to all on here without whom I am sure the outcome would have been quite different. I had no idea that I could claim a refund from my bank, so thank you all again for the brilliant advice and much needed moral support. Good luck to anyone who is still awaiting settlement of their claims.

I have given Trading Standards permission to disclose my details. They have told me that I am entitled to a full refund as I am covered under the Distance Selling Regulations and told me that I should maybe consider taking civil action against the company. I am reluctant to do this so will continue chasing my bank to do a chargeback. I'll keep you all posted with any progress. Thanks for all your help and valuable advice.

Just had a letter from the Trading Standards Department who are also dealing with my complaint against Golocate. Apparently Golocate have asked for the names and addresses of everyone who has contacted the Trading Standards Department complaining about them. I have to fill in a consent form and return it before they will disclose my details. I'm not sure I feel comfortable about doing this as Golocate already have the details they need to issue a refund or deliver the oil. I don't see why they need to know who has complained about them. Any advice on this would be appreciated. I've tried ringing the person dealing with this in the appropriate Trading Standard Department but apparently they are in the process of moving buildings and are not available at present!!

Hi Jason, I know exactly how you feel. I couldn't believe I'd been caught out by this company either and consider myself usually pretty internet savvy. My bank sent me some forms to fill in and I also contacted Consumer Direct and gave them all the details of this company. I haven't heard anything yet but will keep you all updated with any results. Good luck!

I did ask for the Chargeback department when I rang the bank but I'm not sure who I eventually spoke to. They told me that I had to give Golocate 15 days from the date of the actual transaction to deliver the oil. This took me up to 15th January which was the date I was instructed to enter on the bank correspondence. I was thinking of giving them 10 days to get back to me and then chasing them up again.

Many thanks for this. I have since had to order oil from another supplier which ironically was £10 cheaper than Golocate and was delivered the next day!! I have completed the forms sent to me by my bank and am now waiting to hear from them. I have still not had confirmation of my order from Golocate and when I emailed them canceling the order, they replied to my email stating that this was not possible as the order was not yet due for delivery!! It goes without saying that I have not received my oil order from them.

Thanks for this ammo perplexity . I'll keep this to hand. Consumer Direct have now told me to get back on to my bank's Chargeback Department and ask them to look into it. They are going to send me a declaration whereby I give the retailer 15 days from the date of transaction to supply the goods or refund me in full.

Update to my previous post. I tried to phone Golocate this morning without any success. Their operators are always busy. I have just received an email from them stating that this is the first day they are back in work since Christmas and therefore have not been able to do anything with my order yet. They also state that they are unable to issue a refund as the order is not yet due for delivery. I have never heard anything so ludicrous. They go on to offer me a refund minus a 15% administration fee. Even more ludicrous as they had already stated that nothing had been done with order up to this point and therefore it cannot have incurred any administration costs. It even states in their terms and conditions that an order may be amended up until confirmation of such. I have not received confirmation of any kind. I have just replied to them informing them that my bank have advised me to cancel this transaction under the Distance Selling Regulations and should they fail to issue me with a full refund, I will have no alternative but to contact the Trading Standards Department. I'll keep you posted of any further developments.

Contacted my bank yesterday who have cancelled my debit card in case this company try to take more money. They will look into the transaction. Emailed Golocate informing them that I wish to cancel my order under the Distance Selling Regulations. I'll keep you all updated of any progress.