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eiesha l

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  1. I also tried to return 2 faulty LK Bennett items and received a run-around. I didn't have the receipt (purchased within 6 months) but for 1 item was able to show a bank statement with the payment. For the other one, I couldn't locate any proof of purchase. The sales assistant, who had been sweetness and light up until realising I was returning an item, became frankly aggressive as she gave me one story after another: company policy no returns without receipt, item not faulty, etc. Eventually they agreed to send the item to head office. Their 'fabric technician' came back saying that the item was not faulty, but as a gesture of goodwill they'd refund at last selling price - less than I'd paid. Eventually, now, they are giving me a replacement - which I don't really want as I think the fabric on this thing is genuinely sub-par. Anyway, LK Bennett are clearly never refunding faulty items.
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