Thanks for that. I was reaching the conclusion that it was reaching the too difficult category. Guess it has to be put down to an expensive lesson! Problem is that with the hikes in fuel prices, people are trying to find the best deals and that leaves them open to apparently unscrupulous companies. The irritation is that I tried them as they were recommended on a well-known money saving site - I notice they have now, at last, been deleted from it!

My bank were excellent (First Direct). I paid on Visa fortunately and the bank refunded almost instantly when I contacted them. They also rang a couple of weeks ago to inform me that GoLocate had refunded them. Unfortunately, because thecompany appears to have gone out of business, fairly pointless in starting small claims court proceedings for the difference between what I had to pay to a local supplier (with the December price hike) compared to what I had been quoted at the same time as my quotation from GoLocate.

For those of you battling these cowboys, some good news. I have been contacted by Sarah Rest of Flame TV, producer of Don't Get Done, Get Dom. They are interested in taking on this company. Contact her on 020 7598 7372 if you want to pass on your experience.

Experienced the same problems as the rest of you - my answer has been to go to my card supplier, who has cancelled the payment to Go Locate and have had to pay considerable more with a local supplier as it is short notice (because I'm now out of fuel). Incidently, Go Locate terms and conditions are illegal. They have a disclaimer stating that they are not liable for their nelgligence - this is illegal. No one can disclaim liability for negligence. Thought it might be useful for those of you battling them.