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Unhappy in G12

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  1. As we live in a 3rd floor conversion, Sky wouldn't do the installation so we contacted Campbell and Kennedy. I thought Sky had messed us around but they're amateurs compared to this shower. We had an engineer come out to do a survey, he said it was a complicated job, partly because we wanted 3 boxes and partly because the building is listed and we can't cable down the front of the builing. Therefore the installation was going to cost £196. However, on the installlation date, the engineers arrived late afternoon and told our childminder (who we had waiting in for us as we both work) that they wouldn't start work as they would be there until 6.30pm. When we contacted C&K they said that the engineers had said the job wasn't possible - this after it was their engineer who'd surveyed the job in the first place. So after arguing with their customer services department, we got them to agree to do another survey. I took time off work, spoke to the survey guy personally, and he gave it the green light again and said he'd get them to call me back that day for an installation date. Two days later and three calls from us to them, we eventually find out that they re-priced the job and now wanted £380!! I couldn't get Den Cooke (customer service manager) to call me back and had to deal with some smug woman who drove my partner and I up the wall, we eventually have been promised a refund. We're still out a whole lot of time spent on the phone and taking time off and a delay in us getting TV of 3 weeks, thanks to this useless shower. Please don't have anything to do with them.
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