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  1. Hi Angry Policyholder, It is not good to hear your story, But sadly you are not the only one that has been let down by an Industry that has known for many years that these types of Protection policies are Flawed & contain Fluffy and Confusing Definitions, The same Fluffy & Confusing Definitions they use to assess your claims. The FSA who are on record as "Criticizing" TPD & the failures by firms concerning oral disclosure in sales of protection products, in particular "Critical Illness Cover (CIC)" to consumers by phone or face-to-face. The insurance industry & the ABI are looking I beleive to change the way that TPD is worded as they know that the current system is flawed. If like most people you purchased your policy in Good Faith (Good faith forbids either party by concealing what he privately knows to draw the other into a bargain from his ignorance of the fact and his believing the contrary ) you would assume that the oral & written product information was clear, fair and not misleading, but I have never seen any that point to the failures within these products. Remember as a consumer you do have rights so Complain & Complain Again, Complain to the FOS, Write to your MP & Newspapers. Best wishes & keep us informed.
  2. HI, I purchased a Mortgage & Business cover plan with Critical ilness from Lloyds TSB (Scottish Widows policy) and due to an accident that left me Disabled (Mobility) I contacted SW to make a claim. After several phone calls I finally recieved the claim form which was completed and returned. Several months later SW informed me that they had Voided the policy for Non-Disclosure, I appealed there disision through the FOS and they were told to re-instate the policy as they had read a date in my GP records incorrectly. So again SW revued my claim, but Surprise Surprise they rejected my claim again saying I did not meet the Definitions of the policy. At the moment I am still looking at what my next move should be, but I have been looking into these types of policies and what I found at first surprised me but after what has gone on in the major Finantial Institutions recently I should not have been. Millions of these policies have been sold over the years even though the Insurance Industry as a whole have known that these types of policies are FLAWED & contain FLUFFY & CONFUSING DEFINITIONS and that the vast marjority of Financial Advisors do not understand these policies themselves what chance do we have.
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