I'd love to take this to the press, but my wife is horribly embarrassed by this and just wants ít all to be over with. She won't even go back to Tesco now, we've switched supermarkets. Which is a shame, because we use our clubcard points for day trips etc. However I do like the idea of making a formal complaint, as that won't necessarily be a public thing. Are there any threads with templates for complaints etc?

Thanks for all your replies, I guessed that there wouldn't be much else we could do, but always worth checking. I've read enought threads to know to ignore them, but should we now expect letters from RLP?

Hi all, I'm not sure if there is anything that can be done, but I thought I'd check. My wife does our weekly shop in Tesco's using their scan and shop service, where you scan your items and pack them into bags and then pay at the till at the end. She has done this for over a year with no issues at all until last Friday (23/01/15). My wife did the shopping as normal but put a pack of Pampers Night Pants (£5.97) into a bag which she ended up not using otherwise. As a result, she inadvertently failed to pay for them. She left the store but didn't even reach the car before she realised her mistake. Turning around, she walked back into the store to pay for them. As soon as she stepped inside, a security guard took her aside and asked to check her shopping. She tried to explain her mistake, but the guard led her into a back office and called the police. Upon their arrival the police viewed the CCTV and even the police officer admitted that she looked as though she was coming back into to pay for the item. Unfortunately, because the item was over £5 Tesco policy was to involve the police, so my wife has ended up receiving a police caution and a Fixed Penalty Notice for £90, over a £6 item that my wife was coming back in to pay for! We've paid the Penalty Notice, but I was wondering if this is something we should have (or even still could) challenged? I mean, they say crime doesn't pay, but it seems in this case, neither does honesty! Any advice or suggestions would be greatly appreciated, as I am unable to work and recieve medical benefits and my wife is my carer, so £90 is a lot to lose for an honest mistake. Thanks in advance!

Hi all, Well, I've had a surprisingly quick response to my appeal against their decision. In their own words.... Greetings from Amazon.co.uk. We can certainly understand your concerns about this claim being closed. However, as stated in our previous message, you are not eligible for an A-to-z Guarantee claim as you did not contact the seller within 14 days of receipt to report the issue. Please understand we are unable to compel the seller to accept this return. We also cannot ask the seller to reimburse you. We understand that you may not agree with this decision, but this claim will remain closed. Thank you for your interest in Amazon.co.uk. --- Banta Account Specialist A-to-z Guarantee Program I'm talking to CAB tomorrow, and I'm going to have a word with my bank, see if I can take the Chargeback route instead. I'll update as I know more.

Hi all, I purchased a Cambridge Sciences StarPAD 9 from Android Tablets UK back in November 2012. I used it with no problems until early January when I plugged in my external hard drive, (which I had been doing since purchase), and the unit went "pop" and died completely. I contacted Android Tablets UK, who referred me to Cambridge Sciences. I rang them and was told that the fault was mine for connecting an external hard drive, and that it wasn't covered by their warranty. (What warranty? I've never seen a Warranty document, or found one on their website). I contested this with Android Tablets UK, who agreed by email to get the tablet repaired or replaced. As per their directions, I sent the tablet back to Cambridge Sciences (at a cost of £13.80 to myself), but did not hear anything. I contacted Android Tablets again, who again referred me to Cambridge Sciences, but this time they would not answer the telephone. At this point I lost patience and filed a claim with Amazon, who eventually turned around and denied my claim. However, on the day my claim was denied, Android Tablets UK informed me that my tablet was on it's way back to me. I received the tablet back today, and to my disgust, it hasn't been repaired. I've contacted Android Tablets again, and now their stance is that it now not a warranty repair. I have appealed the Aamazon claim, with following message. I have received my tablet back, but it has not been fixed. I have contacted Android Tablets UK, who are now saying that the problem is because of user error, as I plugged in an external hard drive , (which is something I had been doing regularly since purchase), and that it is not covered by warranty. However, in their email to me dated 18 Jan, Android Tablets UK agreed to fix the tablet under warranty. I quote from this email below. ------- Thank you for your email. I'm sorry to hear there was a problem with your tablet pc. I have arranged for the Help Desk at Cambridge Sciences to take a look at it for you and repair it for you. They do hold some stock and if it’s not fixable, they will replace it for you. 1. Please enclose a copy of your fault report (I’ve attached a blank one to this email). 2. Please allow 3 working days for the replacement. We will also refund the cost of return postage back to your card (Please note we will only refund the postage up to the original delivery postage). 3. Please send it in to Help Desk at the address below. Help Desk Cambridge Sciences Abbey House Wellington Way Weybridge KT13 0TT --------------------- I did this, yet still received the original faulty tablet back. At this point I had explained the situation in full to Android Tablets UK and yet they still agreed to repair or replace the item. This has, in effect, created a contract for repair, which they have now broken. In support of this, I quote the following legal precedent. ------- University of Plymouth v European Language Centre Ltd [2009] EWCA Civ 784 The High Court’s decision in this case provides a reminder that the four essential elements of a contract; offer, acceptance, consideration and intention to create legal relations; must be present before a legally binding contract is made. From a practical perspective, it shows the need for clear communication between the parties - for example, that an offer is being made, and that this offer is being accepted. It also highlights the importance of having negotiations concluded by written contracts, which will reduce any uncertainty or ambiguity in respect of both parties’ obligations. ****Conversely, if a party does not want to be bound by informal email and telephone exchanges, then it should be made clear that such exchanges are not intended to create legal relations.**** --------------------------- Android Tablets UK agreed to replace or repair the tablet, in writing, yet have not done so. At no point did they indicate that their emails were legally non-binding, so I feel I would be totally justified in filing a claim with the Small Claims Court Service in respect of this, but wish to resolve this with yourselves as Android Tablets UK are not being at all helpful. Therefore I request that you reverse your decision to deny my A-Z Guarantee Claim. If this issue is not covered under your explicit terms, surely simple good customer service should allow a refund, especially with the legal ramifications. Thank you in advance for your help in this matter. I'm going to have a chat with my local CAB office tomorrow as well, so I'll let you guys know how things develop.

Hi all, I took out an agreement with Brighthouse 3 years ago for a new tv on a 156wk agreement. In February of this year I moved house and didn't tell Brighthouse, which I admit was stupid, but as giving up job to move, wasn't able to afford repayments, so made last repayment on 10/02. In May or June of this year, I returned home to find a notice advising that someone had called to collect the tv. Not knowing any better, I rang the number on the notice and was advised that if we didn't agree to hand the tv back, the police would called and entry would be forced into my property to reclaim the tv. Not knowing better, we agreed to hand back the tv. While the gentleman was at our flat, he said that we may be able to get an account re-set and get our tv back as we had nearly paid the tv off in full (We owe £250 out of a £1519 agreement). When we spoke to the store they said they wouldn't be able to do this and that we had lost our tv for good. Fair play, we thought, we were stupid enough to try and do a runner, but we were trying to get back on track and would have been happy to restart payments and finish paying. However, today I have received an Annual Statement from Brighthouse, implying our account is still open and that we still owe £250. Does this mean that if we pay them £250 we can get our television back? Especially considering we had DLC and OSC, so I had in actual fact paid back over £2,200? I'm also quite annoyed because I've discovered that they would have had to get a court order to repossess my tv as I had paid so much. The gentleman (I use the term loosely) that we spoke to obviously lied to us quite badly. Do I have any legal recourse here? I know I was stupid, but when I tried to sort it out, they didn't want to know. Any advice on whether I can get my tv back would be great, thanks.