jbig
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The sales staff at sofa workshop on tottenham court road appear professional and trustworthy. They are, however, interested only in sales and do not guide you in any other direction but the sale. After 3 months of waiting, our sofa delivery was a disaster and it was directly due to the salesman at sofa workshop tip toeing around our payinf for an access check, and sending us home to measure up ourselves. He then told us that we were fine and the sofa would fit no problem. There was a problem. And when we spoke to Sofa workshop they told us that it was our fault for not paying £23 for an access check before hand. We paid over £2000 for the sofa and waited 12 weeks. Why would we not pay to be sure of the measurements unless the salesman had insisted we were fine?? When we spoke to the salesman, he said that it was our word against his.Sofa workshop then offered us 2 options: A- they sell it on and charge us £600 to do so, giving us the change in a voucher to be spent in their store. No refunds available. B- We pay a builder to tear out our front windows (£500) and they would wave the window delivery fee!!
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