tinafromeast
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@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
Thank you Lee Kind regards Tina -
@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
Hi Lee Sorry to bother you again. My phone is now (waiting for me to collect it) at the Lowestoft branch. I was planning to attempt to get there today but could not. I'm pleased I didn't, as I've now received a letter from vodafone demanding I pay £150.00 by 4th Oct. When we spoke on the telephone I explained that I don't have that kind of money available. If vodafone take it from my bank account via direct debit......................I'll be bu**ered:-( I suppose the only thing to do is to allow vodafone to keep my mobile. Thank you again for your help with this. Kind regards Tina -
@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
Thanks for telephoning me Lee. Much appreciated. Kind regards Tina -
@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
Thanks Lee. I have received a telephone call from Samsung repairs. Apparently, if they are not told to repair it by 5pm today, it will be sent back to me as it is! Kind regards Tina -
@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
Hi Silverfox I'm not a 'Suffolker' either, though I did live in Suffolk for 25 years, so maybe I sound 'right' Seriously, the staff there are really helpful now. -
@vodafoneuk Please help -To Lee Vodafone
tinafromeast replied to tinafromeast's topic in Telecoms - mobile or fixed
I've contacted vodafone online with the CAG 'tag'. The auto response number is 11814026 -
Lee, you're my final hope, before I lose my last shred of sanity:| April 2012 I purchased a mobile + a monthly contract directly from vodafone. I purchased the phone as I was told that this gave me 24 months warranty. In August ago the phone stopped charging. I contacted vodafone and was told I needed to take it to a store. I'm disabled, so it took me a while to be well enough. I took the phone into vodafone Lowestoft (lovely staff) on Tues 17th Sept. As I'd spotted on the internet that vodafone seem to wriggle out of repairing phones, I asked the staff at the Lowestoft store to check for damage while I was there. "No" they said "No damage. It's immaculate." I received an email yesterday from vodafone repair centre advising me that if I wished the phone repaired, I needed to pay £150. On speaking to them today, they said that as it has 'physical damage', they can't repair it without the £150. This 'physical damage' has obviously appeared from nowhere. So Lee, not only am I paying a monthly fee for a phone I no longer have. Vodafone expects me to pay £150 for repair(which I so do not have), though each department ADMITS that the phone IS in warranty. I'd be so grateful if you could advise me what to do. I simply cannot get through on the usual telephone number. Kind regards Tina
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Sorry.............can't offer any help. Just wanted to 'bump' the thread for you, in the hope that it will be noticed.
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Yay! That is SUCH great news to read. So happy for you both:-D
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Will be thinking of you tomorrow. My fingers are crossed for you too. Best of luck & prayers & hugs etc etc x
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I agree. You're all bl**dy wonderful Have a great Christmas x
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Sorry.........no idea how to help, apart from bumping this back to the top:sad:
- 175 replies
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Sorry.........no idea how to help, apart from bumping this back to the top:sad:
- 175 replies
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