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Delboy2424

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  1. For my tuppence worth: Complete rip off site - basis being: Offer above and beyond most other sites dealing with your phone sale - Enticing the customer Offer you less than the value more often than not with apparent cosmetic damage before or in transit Leaving you in a quandary - sell or return Charge you £10 to return your phone Make you feel as if it worth the hassle Counter you with a "goodwill" gesture Still under the value of the phone but enough to make you think My story: Sent my phone - valued at £90 - a "minor" surface scratch to phone - fully sealed and foam packed sent special delivery - £6 Got valuation at £60 - due to "excessive screen damage" and facia damage (go figure based on others experiences here....) Phoned to complain - within 10 seconds I was offered a £10 gesture of goodwill, not even a discussion about it - Customer support had not even seen the phone (apparently) Value now £70 or £10 to return... the quandary now is Ebay, I know I could get £80-£100 for this phone easy...do I take the chance and sell or pay another £10 to get it back - £16 spent on postage....I decided to sell but... In my opinion, they clearly are looking at bringing you in with a big offer, then have no intention of paying you anywhere near - ok you can argue I got £20 less, but believe me it was not a £20 deduction imo but I cant be arsed with the hassle...this likely to be the case for most people who want "something" for their phone but not to be ripped off - I am guessing they are working to margins having reviewed some of the stories on here and a circ 20% drop in price in my case probably underlines this. They know they have you by the bollox from the off due to the fact you arent going to pay nearly £20 to get your phone sent and back again...I still find it amazing the guy said (Clarence Clinkett) - "it is a known issue with under values and complaints so we offer the gesture of goodwill all the time, I dont need to see your phone.." - underlines everything to me.... THEY HAVE NO INTENTION OF PAYING YOU ANYWHERE NEAR WHAT YOU BELIEVE YOU CAN GET Hopefully this will help someone out in making a decision - in all cases there are good and bad service, but for me I wont be revisiting them again in a hurry...if you also think this is the only site with irrate customers check out this forum.... http://forums.moneysavingexpert.com/showthread.php?t=1572229
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