lalari
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Tesco Direct order cancelled after payment taken ?
lalari replied to joolzmc's topic in High Street Stores
and even more news! Tesco direct has called me to lie to me!!!! they were saying that the reason why my order was cancelled is because the courier did not find the address and he gave me a call. Apparently, in this call, I told them I did not know anything about any tesco order. (Can this argument be any more ridiculous?) Not only I did not get a call from them the day they claim to have called me, I do not have any call at all that day. And unable to find the address? A lot of things I buy online are delivered to the same place with no problem whatsoever. It´s outrageous. The answer from tesco is of course, you need to place a new order (100 pounds more) -
Tesco Direct order cancelled after payment taken ?
lalari replied to joolzmc's topic in High Street Stores
Just got a reply to my email. They decided without my consent, to refund the money. We´ll see if at least that is true. Can I do something productive against them? Any ideas? -
Tesco Direct order cancelled after payment taken ?
lalari replied to joolzmc's topic in High Street Stores
You are not the only one. I ordered a laptop from tesco direct on 12th july, they called me two days after saying exactly the same. That it was a mistake and I had to pay 100 pounds more. After explainng uk laws about online shopping they said they would send it. I called them on 17th july and they promised it would be delivered by yesterday. Still waiting. I just sent them an email to see what they say about this. I am almost certain I will not see the laptop unless I pay 100 more. They will keep on telling me to wait for the dispatch until I cancel the order or pay. Disgusting attitude! I am joining the groups of people against tesco.
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