Thanks. Good luck to Lee's negotiation skills.... I am hoping they would waive it.... that would be a miracle X'mas day for me!!!

Hi Buzby, Lee is working on his magic at the moment, pending with anticipation! It's quite funny that there is an actual person behind the computer screens... When you mean 50-70% is that the discount I would get or the total amount I am expected to pay? Thanks.

Hi Lee, Have replied to you now.

Hi Lee, |Thank you for this. I've got this month bill and was £13.00....

Hi Lee, Thank you. Please let me know if you need further details provided. Fingers crossed.

Ok, I hope Lee could do some magic! baby due in 3 weeks!

Hi Locutus, Not sure the relationship between Vodafone Corporate and Vodafone Lee.... I mean this mobile package is provided by the company and employees all sign up to it. So I hope Lee can look it up and over-rule what the account manager has told me...(they said I should pay) Also, per annum, we have about 10 or so cases like mine at my firm and all calls have been to Nigeria so the account manager from the company side did argue with Vodafone rep, why they couldn't foresee that. I have lots of my plate but I am so skimpt at the mo not sure how to pay(sorry, just frustrating) but thanks any way. Do you know the outcome to the Orange mobile phone on the initial thread that I highjacked into?

Yes, I am hijacking.... sorry, no idea about the forum etiquette....just was desperate and got to this thread after googling....

I did put my details thru the website and awaiting reference number now. Husband has been hospitalized and right now a hectic time.

Hi all, I have spoken to Vodafone account manager and they are not willing to negotiate as this will not be fair for those other people within the firm who had to pocket out the money (so they say) as apparently about 10-12 similar cases happens per year all of them calls to Nigeria on premium rate. So if this has been happening, why couldn't they alert their customers when there are about 50-70 calls a day made..... apparently unless the phone call is not more than £50, it doesn't alert them and criminals know about the limit so keep their phone calls below that level. I should try to get some sort of petition.... although I do understand liability lies on me, but surely this is fraudulent usage....

Same here, by the time I realized my phone was either lost or stolen, it was 3 days and I have a bill for £1200 for calls made every 3 mins to Nigeria. I have spoken to Vodafone and of course they said the fault was on me. But if for the past 12 month, my bills were barely £20, surely they should be a way to alert the customer service people to notify the owners of the mobile phone that there's something strange on the calls made? My bank calls me if a bogus transaction is made? Isn't there a regulation with regards to the mobile company? Apparently as this is a work phone, there's no limitation in terms of the usage, but I don't think I was ever informed. When I did call customer service 2 days after to put a bar on the phone, I made sure they had a look at the bills and they said they were no charges on to the phone, so I was quite relaxed but a month later, to my surprise I got the bill for £1200! and when I called again, the customer service said, oh, for international calls we sometimes can't track upto 3 months! They could have told me that but they didnt.... I am a mum to be just about to go on to maternity and there's no way I have this amount of money and wish the government put some regulations to the mobile phone companies knowing that there are so many theft going on. Any advice, much appreciated.