HI Locutus, Thanks for this. Very helpful. I've just emailed Jonathan and I'll write to the postal address tomorrow. I'll keep you informed and let you know what happens! Thanks again,really appreciate it.

I need a phone number for these jokers. After 2.5 years of sheer hell and incompetence I finally managed to bin Orange and go over to Vodaphone who have thankfully been brilliant. I won't bore you with the whole 2.5yr saga with Orange but lets just say they were SO bad I paid monthly but not by direct debit and they didn't charge me to pay this way because they had messed up my account and overcharged me that many times they couldn't justify me paying them by Direct Debit. Anyhow. Having called the last and final time to pay up and cancel for good, I was told the final amount which I paid with my card there and then. I've been with Vodaphone since the end of last year (2009) and have been very happy. No more correspondence or dealings with Orange what so ever. So you can imagine my horror to discover today that they have THIS YEAR lodged FIVE defaults for late payments against me for an outstanding £10 balance. 1. the account is closed 2. I owe them nothing 3. I've had NO letters/ calls or anything since I terminated my agreement. Now I'm going to lose my new house because of these jokers if I can't get these defaults removed from my credit report. I'm seriously ready to punch one of them!!!!!!!!!!! Angry doesn't even cover it.......... Any advice, phone numbers, names I can use who are actually useful would be seriously appreciated. Thank you.