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Reg11

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  1. Hello, I had the same problem twice this weekend and was able to get a refund. I went from shepherds bush market (touch in) to Kings cross st-Pancras (touch out) and then ~15 minutes later from Kings cross st-Pancras (touch in) back to Shepherds bush market (touch out). On touching out at Shepherds Bush market I noticed 4.30 was retrieved from my card which was wrong. Then I called the Oyster helpline and explained the issue. They agreed there was a problem and said they were aware of this issue. It is a bug that was introduced in Jan 2010 when oyster card became valid on National Rail. It affects all stations with an interchange to rail network (Kings Cross, Victoria, etc.). Since you are touching out in one of those stations, the system somehow expects you to continue your journey. But if you go back in less than ~30 min or so it does not work correctly. I think it is quite outrageous that we are now already end of May (nearly 5 months since Jan), that this issue has not yet been fixed at their end and that TFL just keeps quiet about this. It potentially affect thousands of travellers, whenever for example you go to bring some friends to the train station and back home. Only solution currently if you planning to go to a train station and back is having 2 different oyster cards (one for departure, one for return journey) or systematically ask for a refund.
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