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Caffey

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  1. I'm confused by this matter but wonder if I may be able to make a claim. My mortgage was in several parts, endowment, interest only and repayment. On the interest only/endowment parts I was quite happy to take out insurance; I deemed it essential, anyway. On the Repayment parts, however, I was not keen to take out insurance as I was well protected by work pensions and lump sum entitlements. I was given the impression that this insurance was an integral and essential part of my receiving the loan(s). The insurance policy was taken out with Legal & General and arranged by the Alliance (at that time). The repayment parts of my mortgage has been repaid and the insurance policy cancelled but I still have all the documentation and wonder if I could make a claim. Can you advise me on this matter? Thank you in anticipation. Caffey
  2. delilah9, Thanks for that information; I'll take some time to read the article. As for posting their addresses, I think this information should be public. Why would they want them suppressed? denso 13, I hope that's not a hint of cynicism detect in your last post!!
  3. delilah9,They really do seem to be trying to fob you off completely. If I were you, I would persist with the claim by faxing that number.For my part, I've received nothing in response and have great difficulty in contacting Ryanair. If I have not received a response by the end of next week, I shall take further steps.I'm not sure if there is such a thing as an Ombudsman responsible for Air Travel but I imagine there must be some governing authority in Britain which looks into breaches of European Legislation Rules. Presumably, MEPs have some insight into procedures to follow. Might be worth a try.I know that your initial response is unsatisfactory but I have received nothing despite phoning (no answer after 30 minutes wait), writing and faxing. It just makes me more determined.Hope you have some luck.Caffey.
  4. delilah 9,Like denso13, I think you should pursue this claim. I'm convinced that they are trying to eliminate claims by a quick refusal or by not responding to claims.Can I ask you how long it took to get a reply and was the e-mail address the same as the one that replied to denso13?I just feel that 3 weeks without an acknowledgement is an attempt to ignore my claim.Any help would be appreciated.Thanks,Caffey.
  5. Denso13, Thanks for the e-mail address; I'll try to contact Ryanair. I do think you have a genuine claim for the "between cancellations" expenses. I would pursue it. Hope you get some success. Thanks again, Caffey
  6. Denso 13, Like the earlier poster, I think your Ryanair e-mail is standard for "normal" disruptions; I think the volcanic ash disruptions should be treated separately. I do think, however, that Ryanair may try to argue that, since you accepted a flight refund, you waived your rights to related compensations. I would certainly dispute this with them. As you imply, they should be liable, at least, for expenses incurred between the cancellation of your first return flight and the last cancelled return flight. I am sure that there will be many "first refusals" by Ryanair in an attempt to put off claimants but I think it is advisable to continue to pursue them. On a personal level, I have received no communication in response to my letter and fax. Are you able to publish the e-mail address of the compensation department since it is not available on their website? Thanks, in advance.
  7. Prepare yourself for a long wait. I wrote to Ryanair on 26 April having been delayed in France for an extra week until 25 April (my return flight was re-booked 3 times and cancelled twice). To date, I have received no acknowledgement of my letter. On 6 May, I noticed the claim form on their site so I downloaded a copy and attempted to fax to the given number. Over 20 attempts from 3 different office fax machines but the number would not connect. Eventually, on 7 May, I was able to fax the claim form from a High Street mail shop. The form advises that you will be given an e-mail address, sent to your e-mail address, to which receipts etc. should be forwarded but, to date, I have received nothing from Ryanair. I understand that they will be inundated with claims but it is now 3 weeks since I first intimated my claim. Has anyone received a response from Ryanair after faxing a claim form to them?
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