I wish I had found this forum last week - I had an Nokia N96 is near perfect condition - they quoted £103 online so I paid the £5.50 to send it registered to them and awaited the cash in my bank account. It never arrived so I checked back on the site to find to my horror that the phone had been accepted but the payout was just £21. Checked my email and finally found an email buried with all the spam which at first glance is just a confirmation email confirming they have received the phone but when you then scroll down through it you find at the botton a report which claims the phone was faulty - keys not working, not powering on, screen faulty etc all of which are fake claims. The email was sent late on Tuesday and gives me 3 days to reject the claim - I take this as Wed, Thu & Fri as you have to assume an email sent late Tues won't be received or viewed until the following day at the earliest and their email also said I had until Friday 7th to contact them. I replied to the email to reject but it came back later as an invalid email address - they send out their bogus fault emails using a no reply email account - clever. I then tried calling but couldn't get through, finally I got a message saying they were closed. I found another email address on their website so have emailed them saying I want the phone back or else, especially as they said I've got 3 days to reject and it's still day 3 as far as I'm concerned, just because they have gone home isn't my problem. I've also threatened Trading Standard and Watchdog if they don't respond as their claims of the phone being faulty are false and in my opinion a criminal act. Also checked their T's & C's and to be honest, I can't see how they can be legally binding - They state that if your phone is faulty they will send you a counter offer by email or text - both of which offer no guarantee of deliver but here is the bit which I find hard to believe can be legally binding - they then go on to say that they are not responsible if you don't receive your email/text for whatever reason. Isn't this a license to just make up false reports, claim to email people and then claim they didn't respond so they get to keep a perfect phone and the sending receives a payment which barely covers the cost of postage?? These people deserve to be behind bars. It will be interesting to see what reply I get, if any... Either way I'm reporting them for fraud seeing as many other people on this forum have had the same bogus fault report.