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fraz65

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  1. This is the email I received on 29th March: "As agreed I am sending you an email. At present your goods are stored in a secure warehouse with no restrictions for release. This is standard procedure for deliveries we have in your area and in accordance with contract conditions. I am currently waiting on our sub-contractor to confirm delivery date and hope to have this information by close of business tomorrow at the latest." I have had no contact from David Howie since then, yet he describes his company as "respected".
  2. I have still to receive my belongings. Almost three months now.
  3. The date agreed for delivery of my belongings was Wednesday 13th January. I have documentation from Caledonian on my desk which proves this. How could the next day have been a Saturday as Mr Howie claims? I had the day off from work on the Wednesday and waited all day for my items to arrive. I called Mr Howie at 1600 hours where he told me that he would "need to call the warehouse in Slough" to see what had happened. He promised to call me back to inform me as to what was happening. He did not do so. They then did not answer my phone calls on the Thursday or Friday and I entered the weekend having no knowledge of the whereabouts of my items, whether they had been stolen and whether or not they would ever actually be delivered. I had to call on a blocked number the next week, as Mr Howie was deliberately avoiding my phone calls, and I was given the continual excuse "i'll need to call them." This was the only statement that he made for the next month until I involved the police to make sure that my items were still in his possession. These events have continued for the last two months. He has given continual excuses- the items being too heavy to lift etc. but I am still no closer to receiving my belongings. An internet search found several websites which contained negative reviews from other customers who had similar experiences to mine. Their "free index" site is no longer operational as they removed it due to the large number of negative reviews. This is in complete contradiction to Mr Howie's claims of transparency. These are my belongings from my home in Glasgow. They are very precious to me. I have paid Caledonian Moving and Storage on time, every month for storage of my items and again paid them on time for delivery. Perhaps Mr Howie considers this an acceptable way to treat a customer. Personally, in my years as a consumer I have never been treated with such contempt and disrespect. If my items arrive I will be happy to post on here and acknowledge it. Until then, it is only fair that consumers in the Glasgow area are warned about the actions of this company.
  4. The police have confirmed that my stuff is still there so hopefully that is the case. I'm too far away to check for myself and I just have to wait and see whether they deliver it or not.
  5. I'm writing regarding a Glasgow removal company who appear to be consistently (Edit) customers and failing to provide even a basic standard of service. I have moved from Glasgow to Gillingham in the south-east of England and was looking forward to starting a new life with delivery of my belongings from Glasgow. These items included my books, DVDs, records, clothes and furniture. These had been in storage with the company for around two years. I paid £585 for delivery of these items on 13th January and have still to receive them. I have received no contact from the company since making payment on 7th January. They have avoided my telephone calls and on the rare occasion that I have been able to get through to them they have consistently told me that my goods were in Slough awaiting delivery when in reality they have never left Glasgow. I had to involve the police in order to confirm this. They have had to remove their "free index" site due to the number of negative reviews. I am having to instigate court proceeding in order to get my money back and I will hopefully then be able to receive delivery through another company. On reading the other reviews on the internet (which have since been removed) it would appear that several other people have had experiences similar to mine. The details of the company involved are: Caledonian Moving and Storage Unit 1 Possilpark Trading Centre Denmark Street Glasgow G22 6JJ 0141 336 3334 [email protected]
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