Thanks Dx100uk They definitely weren't there when I first got it as it was brand new car. They definitely weren't there when he collected it and I know that they have no photographs of it at collection as I was there the whole time and he only took images of the two small stone chips. I'll wait and see what they come back with and then I'll ask them to send me the evidence. I'll keep the thread updated with any developments. Thanks again

Hi all Hoping for some advice. I recently returned my Peugot 208 following the end of my PCP agreement. The car was well looked after and unmarked inside and out with the exception of two small stone chips on the bonnet. Mileage was well under. On the day the car was collected, I was there in person, the inspector went through it with a fine tooth comb, checking everyting off. The weather was dry and sunny so any marks would have been visible. The inspector actually stated that the car was in perfect condition and the best he had seen. He took photographs of the stone chips and logged them and I signed to say that I agreed with what he had found. I asked him at the time where he was taking the car as it was quite late on a Friday afternoon. He said that he was taking it home for the weekend and then taking it in on Monday. Surprise, surprise a week later I receive a letter from RMS Receivables indicating that there were dents on both front doors and that there was a charge of £50 to pay for the damage! This is absolutely not the case. There were no dents or any other damage on that car other then the 2 small stone chips when the car left me. I have emailed both RMS and Peugeot Financial Services today to say that they are wrong, there was no damage other than what I signed for and suggested that if there was damage they should speak to the inspector who collected the vehicle as he took it home for the weekend and that there was no damage when it left me. I have told them that I reject this claim in its entirety and ask them to confirm this. I haven't received anything back from them as yet, but I'm not expecting them to say "Oh sorry our mistake". I flatly refuse to pay this out of principle. If there was damage then fair deal but there was not! Does anyone have any experience of dealing with these people and any idea what I can expect next please? Any advice would be gratefully received. Thanks Jan

Thanks very much for the advice. Really appreciate it. I will continue to post when, or, if anything else happens.

Hi all So the 35 days from date of appeal is today. Obviously, as there is no post on a Sunday nothing has been received. However, if there is no response from them by end of tomorrow would you recommend contacting them or should we wait longer? Also, Ericsbrother, re your last post, if they don't provide the POPLA code with the rejection of appeal and we need to request it, does this eat into the 28 days we have to appeal to POPLA? Thanks in advance. Jan

Sorry clicked too soon. If we don't actually receive the rejection by the deadline date they give what do we do? Thanks so much J

Hi ready to appeal through POPLA once we receive the inevitable rejection, which I estimate is due 28 April. However I'm wondering how long we get to put our appeal in to POPLA once received I have an upcoming holiday and don't want to miss my timeslot.

Thanks very much. We have a copy of Land. Registry bought for£3 as Ericsbrother advises. However how do we get a copy of deeds? nothing in land registry relating to this. Interesting though. The site is owned by large banking company for £Millions many! Any advise?

Hi thanks for the replies. Yes, he has appealed. He did that yesterday by email and has received an automated response. He has asked for a POPLA code should the appeal be rejected. As I previously stated, my son lives in a rented apartment with allocated parking space. He has a permit for the space which is displayed in his car. However, the car is registered in his name but at our address (his parents). The first contact he received from VCS regarding his "contravention" was when he received at our address the notice to keeper dated earlier this month - March. It is referring to the contravention taking place end of January and that a notice was placed on the windscreen or sent by post. However, there was no PCN placed on the windscreen nor posted. They couldn't have posted it because the car isn't registered at his address but at ours (his parents) so they couldn't have found this information at that time And posted the PCN and evidence am I correct with this? Yesterday, therefore, when my son appealed to VCS he stated that the car did have the permit on display - because he believed it was. He also advised that he was resident and the car was parked in the bay allocated to him. And, finally pointing out that he had received no PCN prior to NTK. He finally asked for the POPLA code should his appeal be rejected. Today he contacted the company he pays rent to and who administer everything related to the flats to ask for assistance - see above post. They did contact VCS to ask that the PCN be cancelled. However, VCS came back rejecting this and sent images taken at the time clearly showing no permit on display. My son did recall at some stage months ago getting in the car one morning and the permit had fallen off so he simply stuck it back on the windscreen thinking nothing about it. As they didn't receive a PCN showing these images he obviously didn't connect the permit falling off to this. Anyway, following this company he pays rent to advised him that they can't help further. Ericsbrother - you are correct. They are not the landowners. They are the agents employed to look after the site. Although they did say that the parking system was set up at the request of the management company. Not sure if management company and agents are the same thing?? Regarding his rental contract it simply states under "individually negotiated terms " car parking included - yes" and then gives the parking bay number. Really hoping that in the appeal my son innocently advising that the permit was on display and then the photographic evidence received today showing no permit won't go against him when he appeals to POPLA. Sorry for the length of this post. Trying to give as much info as possible.

Yep... that's about the score. Actual words from the landowner were: " Please see the email below from Vehicle Control. The attached photos show that no permit was being displayed and for this reason I will be unable to assist any further. If you wish to contest this ticket you must contact Vehicle Control directly to make your appeal. I am sorry I cannot be of more help on this occasion, but please do not hesitate to contact me for any future enquiries regarding communal issues on site." Good isn't it?

Ok so not what we expected. It appears that the permit had fallen off at the time the warden was there. Neither my son or his partner can remember this as they never put a notice on the windscreen or sent the PCN. The "offence" took place in January and the weather was cold and wet and it seems that the permit - and most of the tax disc peeled off due to the bad weather. However, VCS have submitted photographs to the owner of the land clearly showing no permit and basically saying "tough - the "motorist" clearly has thinks that the rules don't apply to him. He needs to appeal". Firstly, my son is not "the motorist" but "the keeper". However, landlord has emailed back to say that in view of this they can't help further sorry. Son has just emailed them back to ask for a breakdown of their losses and to disagree that they can't help further because he feels they could if they chose to do so. He has also pointed out that his contract with them is up for renewal in a couple of months so he may be looking for a new place to live if this is an example of the value they place on their tenants. So, appeal is in. Obviously it's going to be rejected based on the response from VCS to the owner of the land, so I guess we just wait for the POPLA code and go down that route? Grrrr

f16 is quite right. There was nothing affixed to the vehicle neither did they post the PCN on to him! However, there have been a couple of developments: We sent the appeal in to VCS yesterday, asking for the POPLA reference if it was rejected. Also, my son emailed the landowners (the people he pays rent to for his flat and parking space) and they have emailed VCS as follows: Dear xxx I have received an email from a very angry resident at xxxxxxx who has received a parking ticket even though he was parked in his own allocated bay and was displaying a ticket. This is the second ticket he has received for no good reason and we can only assume that this is an error by your parking attendants. The ticket number is xxxxxxxxxxx. We would like this ticket rescinded as this issue is causing bad feeling and the resident is, with good cause, very angry about the situation. Please confirm that this ticket will be cancelled by responding to Mr xxxxx who is copied in on this email. Many thanks for your assistance. How good is that?? We are awaiting response from VCS........

Hi again. So, I now have a copy of the correspondence. It is headed "Notice to keeper/driver". Basically it is saying that a PCN was issued on 31/1/14 and that a notice was either affixed to the vehicle or posted. It states that the car was parked in a privately owned car park without displaying a permit. This document is dated 5/3/14 and is the first notification received. There are a couple of issues here: 1. My son has not received the PCN. There was nothing fixed to his vehicle on 31 January, nor did he receive this via the post. The notice received on 5/3/14 is the first notification he has received from them. 2. The car WAS displaying a valid permit. It has been on the car for almost 18 months. It was put on the windscreen when he received it when he moved into his flat, it has never been removed and it is still there now. So, I assume that we have to "appeal" even though he never actually received a PCN? And. Then when they reject the appeal we ask (or they should issue) a POPLA reference number? As the privately owned car park to which they refer belongs to the company he pays rent to and includes the space in his rent, should we also be writing to them to ask how much their loss is? I'm thinking not since my son maintains that he did display his permit and therefore did nothing to cause a "loss". Hope this makes sense. At advice greatly appreciated. Thanks J

Ok thanks.

Thank you renegadeimp My son is currently scanning the letter over to me so that I can see dates etc. and put the appeal together for him. I'm going to put an appeal together for him but I'm wondering if we should ask to see evidence of the original notice that he never received from them? I'll wait for some expert advice from the regulars. Thanks in advance Jan

Hi all I'm posting on behalf of my son. Hope you can give us some advice. My son lives in a privately rented flat. It is a gated community and each flat has one parking space and all cars must show a permit. We have just received a letter to my address. My son's car is still registered at our ( his parents) address. Basically the letter is advising that his car was parked at the flat in the parking space but not displaying a permit. They also say that they have either put a sticker on the car or previously contacted him about this. They have done neither and this letter is the first they have been contacted about it. My son is adamant that the permit has been displayed on the windscreen at all times. They are asking for £100 from him! Any advice on how to proceed would be greatly appreciated. Previously he received a parking charge invoice from Parking Eye which we ignored and it eventually went away but this was a couple of years ago now - not connected to his flat but in a cinema car park - but I understand that ignoring these notices is not now recommended? Would be grateful for your thoughts please. Many thanks Jan