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meffie

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  1. Can somebody help me, Up until now I have had a relatively good relationship with my local PerfectHomes store, that is until I got married and through admittedly my own fault through plain absentedmindedness forgot to pay !!( silly mare) before I went on my honeymoon My local store were very understanding in particular that because of adverse weather conditions we got stranded abroad for 24 hours and again when I returned to the UK was delayed in Manchester for a further length of time. I was grateful for their understanding and the fact that these delays had eaten into my funds and left me without means to pay what was 4 weeks payments. I offered a substantial amount , which they were quick enough to take from me saying that a manager from the finance company TEMPLE FINANCE would be in touch the next day to negotiate but he would likely want full payment, nearly £200 by the end of the week. A Week later the said manager phoned up, I wont mention his name but his name sake is a professional footballer who has recently moved to Manchester Utd after a long spell feigning injury at Newcastle Utd!!. He instantly went into what sounded likje a well rehearsed and threatening 'were going to come and take all our property away' speech this was done at 100decibels. I am not easily intimidated but the tone in which he spoke to me made me feel like pondlife. I have always been a good customer and was prepared to make a deal as the reminder posted to me said I could do. Mr Scouse footballers namesake was having none of . I asked to speak to his manager, the person who he called BOSS!. To which I was told I AM THE BOSS! I WANT PAID UP TO DATE THIS WEEK OR I AM GOING TO SEND THE BOYS OUT FOR MY( Temple Finances) BELONGINGS!I told him he would get the equivalant of two weeks payment that week and he could like it or lump it, My hubby at this point who was listening to the conversation demanded I put the phone down because of how stressed the phone call was making me. I phoned the customer service desk who rang me back 24 hrs later. I AM STILL WAITING for the regional manager for the Tyneside area ( thats not name dropping is it?) to call me to resolve this matter. I have however been receiving anonymous or should I say unnamed text messages on my phone form Temple Finance demanding i pay such and such PLEASE .This anonymity leaves me feeling threatened and my hubby has requested via the shop that they contact him in future due to my health. It is a standing joke apparently at the shop the fact that I havnt resolved this issue. When my daughter goes into pay they openly in front of other customers refer to her as the good member of the family! In total my arrears are less than £50 I pay my weekly payment plus a minimum amount extra... until this company has the common decency to resolve this issue then I will continue to do this, some say Im cutting my nose off to spite my face but to me its principle? Your comments would be gratefully received, I have threatened them (yes me) that as it appears my original complaint is escalating I would have to make my complaints public knowledge so there you go HERE IT IS! Come on PerfectHomes, I havnt given my name but you should know who I am, or am I just one of many?
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