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peterthecat

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  1. I am a little calmer now and have thought everything through a little better. I understand what you're saying buzby, and I agree that liability is mine in part. The phone was PIN protected, but the phone was turned on when it was stolen, so I imagine that the thief did not turn it off. I have read up on the matter a little and have found that some people have been successful in getting their network operators to lower the amount of the bill, or come to other sort of arrangements. Can anyone advise me towards a course of action that could end in this sort of arrangement? If the bill is £1,200, what is the minimum you think they would accept?
  2. my current situation is this; my Orange phone was stolen on Thursday 28th January, I unsuccessfully tried phoning Orange customer services around 20 times from the morning of Friday 29th January, to the evening of Saturday 30th January, from a number of different borrowed phones, each time failing to get through to a customer service representative. On Sunday morning I went in to an Orange High Street store and they called Orange for me, connecting to a representative immediately, who then locked my phone and offered to send me a replacement. Of course when I made this call, the helpful woman from Orange neglected to inform me that for the last few days, somebody had been using my phone to call numbers in Africa, Asia and Eastern Europe, racking up call charges worth around £1,200. I in fact wasn't made aware of this slight discrepancy in my bill until my bill arrived this morning. Somewhat of a shock. I've just gotten off the phone with an Orange customer service representative who has spoken to Orange's Insurance team for me, and explained to me that I am liable for the whole bill. I am a financially struggling student, with mountains of debt piling up and explained to the friendly chap from Orange that there was absolutely no way that I intended to, or even could afford to pay the bill. He then gave me the address of 'The Correspondence Department' who I plan on penning a letter to later this evening. Is there any advice you can give me on this matter? I'd much appreciate it, as I'm in a rather sorry state at the moment.
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