Send them a letter recorded delivery asap, they wont answer your calls or emails. They have no right to sell your phone on, genuine or not unless u consent. Also get onto consumer direct for some advice as it gets logged in a case file and forwarded to Trading Standards, and by the sounds of things its gonna end up a big file!

They've been posting on another forum as a "happy customer" too, guess internet word of mouth really does worry companies eh? There must be some profit to be made off these handsets if its worth this amount of hassle

This is a video of the phone mobilephone xchange said wasnt working due to screen damage http://img190.imageshack.us/img190/7302/27032010.mp4 These are images of the same phone, that mobile phone xchange said was "too badly scratched beyond that allowed for reasonable wear and tear" http://img413.imageshack.us/img413/8165/27032010036b.jpg http://img534.imageshack.us/img534/5549/27032010035.jpg http://img190.imageshack.us/img190/4563/27032010034.jpg This is after i got the phone back from them by the way! http://img714.imageshack.us/img714/9532/27032010033.jpg http://img338.imageshack.us/img338/2131/27032010032a.jpg http://img248.imageshack.us/img248/9241/27032010031.jpg http://img413.imageshack.us/img413/903/27032010030.jpg http://img11.imageshack.us/img11/5339/10032010028.jpg http://img144.imageshack.us/img144/5797/10032010029.jpg

No probs mate. They should have included an address in the email they sent you today. If not head on over to there site and get the address off there. They demand a cheque for the £10, and they give you a deadline of 3 days i think to inform them that you want your phone back, and 5 days for them to receive the cheque. Consumer direct will advise you further, because the deadlines aren't enforceable. but get onto them right away, and they'll set up a case file for you! Consumer Direct

Hi Jane excellent point in fact, so just to continue your analogy... its like a man going to the doctor for a check-up, and being diagnosed with cervical cancer, then having the doctor suggest he sign over the title deeds to his home because he wont be needing it anymore. I'm glad your experience has been positive, and also that you personally can afford to give away your mobile phones for free, but some of us cant, and thats why we sell them to these companies, but please dont kid yourself on that they are giving them away for free to poor little Africans, or earthquake victims! I dont know if you bothered reading my post but mobile phone xchange, changed the reason and the amount they were offering me, when i queried their new offer. So the "professionals" in this case, couldn't seem to determine if a mobile phone was working or not, via the use of an on off switch. I hope you aren't as easily pleased with your health care professionals! There is a market for selling mobile phones abroad in countries like South Africa, where the cost of moblie phones are substantially higher than they are here.

Hi mate sorry to hear about them [causing problems] you too. Get onto Consumer direct, as they forward complaints to trading standards, and they'll also give you advice on your rights. If you want your phone back it'll cost you £10 there's no way around that unfortunately, as its in the terms and conditions. Bear in mind tho, that they'll make far more than £10 profit on your phone, which is prob in mint condition, when they sell it on in a foreign market, so i'd ask for it back, and you might find they will be little more willing to negotiate. So best bet is to send them a letter special delivery, so they cant say that they never received anything from you. The phone number obviously isn't maintained, and it will cost you but, apparently your costs can be claimed back against the company if they refuse to be reasonable. hope this helps, best of luck!

Well i eventually received only one of my phones back, they kept the other one. I'm going to see if there is a way of uploading photos of the phone that was too badly scratched for them to stick to their offer. I sincerely hope that the last few posts are genuine!

Just a quick update. Despite the fact that i informed them that i wanted my phones back within their own specified 3 day period of their offer, they went ahead and paid their 1st offer of £55 total into my account - well according to their one of their staff members at least. No money has been paid into my account so far, but they want a cheque for the £55 sent to them as soon as possible, they have at least offered to return the phones free of charge once the receive the money back. I dont trust them after their conduct thus far, but consumer direct assures me that if i dont get the phones back free of charge its breach of contract as an email is a "durable contract" or something.

I was quoted £105 for a HTC touch diamond2 and £25 for a sony ericsson k810i. after they received my phones they stated that the touch diamond2 screen was "not ok, touchscreen damaged". and revised the price down to £30 for it, and that i had 3 days to contact them otherwise they would take that as an acceptance of the offer and pay the money into my account. They were unreachable by telephone or email, and a recorded delivery letter informing them that the phones were in perfect working order and that i would like them back, was all that was able to raise a response. I received an email from them the day they received the letter claiming that they had rechecked the phone and it was indeed working, but they had now discovered scratching to the screen "more than allowed for normal wear and tear" so the best offer they could give me for the phone was £80. They also added that if i wanted the phones back i'd have to give them a cheque for £10 within 5 days as well as informing them within 3 days (bear in mind they don't answer their phones or emails) that i didn't want to proceed with selling them my phones. So i reported them to consumer direct also, who have forwarded all the details to both trading standards in my home district and theirs. This company's practices reminds me of mesh computers before their overdue appearance on bbc watchdog.... oh wait i've just had an idea........