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centosboy

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  1. Update: Still fighting with Traveltrolley to get my refund. I now have a case raised with ABTA, but it is going very slowly. We wait and see. I have already done the trip via Virgin, but whilst on my trip i enquired with arik airlines customer service locally. They told me Travel Trolley have the money. We will see. The way it is looking, it looks as if ABTA will not be able to help. Update to follow as soon as i get one.
  2. Also, bear in mind that I repurchased tickets again with virgin so I'm not reliant on Arik or travel trolley. Just want my money back.
  3. I don't think they have resumed international flights. Does anyone else have any suggestions how I can get a refund? My bank has already declined. I want to go to the ombudsman as a last resort only. Travel trolley will carry on telling me I need to contact Arik air in Nigeria, but this is not a realistic option...
  4. Arik have not quite failed yet. For now they have suspended international flights but I'm not sure exactly how long for this is supposed to be. No insurance but the agent says they are abta and atol registered, but I doubt this will help me. I have already booked the new tickets. I had to as this is a journey I must make on the given dates.
  5. Hello all. I have an update here. After a call to my bank, and some form filling, the final response i have got is this "We can't refund your claim. To resolve this, you need to contact the retailer directly. We're sorry for the inconvenience". I shouldn't have expected anything more from Santander. Is there anything else i can try before going to the Ombudsman as i think even they might reject this claim. thanks
  6. Santander. They are not the easiest to deal with when it comes to this sort of thing...They seem to forget it is my money... Is an email sufficient??
  7. Hi All. I wonder if anyone has encountered a similar situation. I booked some tickets for flights with Arik airlines on the 9th Feb. Arik have since suspended all flights from the UK since they are in financial trouble. After contacting travel trolley numerous times, I have been told that i cannot get a refund until they hear back from Arik airlines. So far, all their queries to Arik have gone unattended (so they say). I booked these tickets with a visa debit card. Where do i stand in terms of a refund? The thing about this all is that i need the money back so i can re book those tickets with another airline, and i am due to travel in April. What is the best way around this??
  8. I have made a donation as promised. This was by paypal from 'Home Internet Marketer'
  9. 29 October 2014: The client (Halifax) requested that the solicitor close and return the file as the case was statute barred. Yah!!
  10. Let them know that you are not happy...in person if possible. Speak to someone higher up in the chain. Cannot remember what I did as it was 6 years ago. It would have been along the line of demanding a remake. Rowland Let them know that you are not happy...in person if possible. Speak to someone higher up in the chain. Cannot remember what I did as it was 6 yearsicon ago. It would have been along the line of demanding a remake.
  11. Im still waiting. The legal centre has closed the case (mid last year) and advised me to contact them if i hear anything from halifax or shoosmiths as they have not as yet.....
  12. Just a quick update.....I took all the documentation to a legal centre for scrutinisation, but they could not really get a clear picture from the documentation sent by Halifax. They wrote to shoosmiths requesting more detail, who in turn wrote to Halifax. This was in June and august last year, but no response. The legal centre has written to shoosmiths again earlier this month. They are requesting valuations etc....all the things Halifax should have sent me, but didn't. Now I wait........
  13. ACtually, Laura ashley agreed to remake the curtains, so got a result.
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