Like several correspondents I was concerned at the adverse comments published about Axixtelecom. However I decided to subscribe because the terms appeared to be advantageous. There were some delays in the changeover from my previous phone and Broadband supplier and some technical problems with the Broadband connection. All this however has been resolved. I found the Customer service staff exceptionally helpful and patient; they adjusted my bill to take account of the delays and inconvenience, and I now have a service which seems likely to be at least as efficient as what I had previously, and substantially cheaper. When the delays were taking place I did intimate that I was considering cancelling the contract. This was agreed, without difficulty, but I am glad now that I had the patience to allow the technical and administrative issues to be resolved as it seems likely that I will be the gainer from doing so.