Jump to content

tojie1998

Registered Users

Change your profile picture
  • Posts

    1
  • Joined

  • Last visited

Reputation

1 Neutral
  1. IMPORTANT INFORMATION !!!!!! My partner recently contacted AXIS about getting information about their deals, but after talking with other suppliers, including Talk Talk (which AXIS gave us false information about!), we decided not to go with them and to stay with our current supplier. After a phone call today from an engineer who was to install a BT phone line which we had had no notification of, we contacted AXIS, and the other companies which we needed to resolve this. After numerous calls this is what happened..... 1) AXIS had billed us (for an instalation fee) even though we had entered into no contract with them and refused to remove us from their computer system (including my partners bank account details). Even though we told them we did not wish to enter into a contract with them. They claimed we had entered into a verbal contract and we were told that it would take up to 72hrs to find our original call record to confirm that we did not want to commit to anything untill late Jan. 2) We then contacted our current supplier to find out if they had been contacted about the change over of service, and we were informed no company had been in touch with them to change the line over. We then confirmed that we would be staying with them and for future reference were not to transfer our service without our permision. 3) Contacted OFCOM but they were of no real help themselves. Instead they gave us phone numbers of other agencies to contact. 4) We then contacted my partners bank to ensure no money would to go to AXIS and at this point we discovered that they attempted to lift money from her account at the end of Dec'09 (while on the call to a manager at AXIS we had not been notified of this). My partner had not wished to give AXIS her account number as we were still contacting other suppliers to find the best deal. All she gave them was her main card number, as they wanted to ensure she had an account with the bank she had claimed to be with. They somehow managed to get the rest of her details (experation date, and 3 digit code from the signature strip) and accessed her account and even went as far as to set up a direct debit. 5) The engineer then called back and told us that he wasn't sure but he thought that the line had been already connected and asked if we could check it. We did this and found no dial tone and informed him we would be contacting BT about AXIS, after this he gave us his job number and the phone number we were apparently being issued with. Also he told us that he was installing the line for a company called OPAL Telecom. 6) We then contacted BT... after speaking with the nicest young lady we were asked to speak with her manager, as she could find no record of AXIS, but said the name OPAL did sound familier. After talking with this lovely manager we discovered BT have nothing to do with AXIS (because of reasons we can't go into due to the fact we are still persuing this) but they do indeed rent lines to OPAL. She also advised us to contact BT Open Reach (this is the company which deals with the engineers for all BT lines) to find out if the the engineer who contacted us was infact one of their's, because... A) the work order no. he gave us did not exist on BT's computer system and B) the phone number we were given doesn't exist with then either! Now we have been advised by the bank, our current service provider, etc. to contact the following, Data Protection I.O.C. for them refusing to remove our information including the bank details (which is identity theft), Obtain a crime reference number from the police as this could be classified as bank fraud. Also to contact 2 different fraud departments at her bank and report the incident. We will also be contacting our lawyer to look into suing them for mental anguish and the cost of four and a half hours of premium line phone calls. So to round up - AXIS TELECOM ARE A COMPANY YOU SHOULD HAVE NOTHING TO DO WITH. IF YOU ARE AN EXISTING CUSTOMER CONTACT BT A.S.A.P. AS THEY MAY BE INVESTIGATING THEM AND ALSO OPAL TELECOM.
×
×
  • Create New...