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logixhel

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  1. Get back in touch with them and tell them to return your phone - they have no right to keep it and as such is theft. Even if they insist on you paying for it's return at least you can re-sell your phone yourself.
  2. Hi, I'm actually waiting for the policy document to be posted to me, I seem to have mislaid mine. Swinton are the brokers who found us the insurance with MMA Insurance, I've no idea what MMA stands for, it's just their name. MMA Insurance
  3. OK, so here's the deal. We have a lean-to conservatory roof 25ft by 12ft which consists of 18 pannels. My husband whilst painting the outside of the house slipped from the ladder, which in turn moved from the walk boards that were on the roof and the ladder went through two of the pannels. We contacted the insurance company Swinton whos' policy we have with MMA Insurance who advised us to get a quote for repair or replacement from the Conservatory company who originally installed the conservatory, as it's only 6 years old and still under guarantee. We have been told by the company that the roof we currently have is not made anymore and would be impossible to match, so they have given us a letter stating this and also stating a total replacement cost, mentioning that should anyone else repair it we would be invalidating our conservatory guarantee. We've been in touch with MMA (who use Cunningham Lindsay to deal with their claims) and have basically been told that they will only pay for the two damaged pannels. Does this sound right ? How can they value two pannels that no longer exist, or will they take the total roof replacement cost and divide it by 18 pannels and they pay us for just the two of them ? Any suggestions where I stand on this one ? I've had dealings with Cunningham Lindsay before about 5 years ago and gave up the previous battle with them of an un-matchable carpet and only offering to pay for one table out of a nest of tables. This time the cost is much higher. Surely if the roof can't be repaired they have to pay for a new one ? Ideas please
  4. Well amazingly enough I have just received an email from mobilephonexchange who tell me the reason they valued my new phone £25 less than the original quote and £3 less than an unboxed and to be fair knackered phone of the same make and model was because the box was 'badly damaged'! They then oferred to pay me a further £10 I don't think so ! Sometimes you just have to stand up for what's right.
  5. How do I contact you directly, without advertising my email address to everyone. Sorry but I'm new to this site.
  6. I recently received a quote for 2 phones, exact model, just one used and one brand new. I was quoted £33 for the used and £55 for the new. I returned the used phone, scratched etc in the FREEPOST envelope and returned the new phone, with it's screen cover, boxed, charges, cd, un-opened speakers, flashcard etc. by recorded delivery at a cost of £7 and they had the cheek to tell me that on receipt they would not only offer me £33 for the used phone (which is what they quoted) and £30 for the new phone !! I immediately wrote and told them this was not acceptable and suggested they inspect the phone again and told them to tell me what made them reduce the cost from £55 to £30 which was less than the battered phone I sent. Or return the phone. They said they would review their offer or return the phone at a cost of £10 to me! I told them to review it immediately, that was a week ago, despite 3 further emails from me to them I have heard nothing further, except they have deposited £66 into my bank. I have told them again that this is not acceptable and await their response. But I'm not holding out much hope. I'll also call Trading Standards today and log a case. I'm considering the Police too, as to be honest at least I consider this some kind of fraud or deception and surely must be theft ?!
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