Unfortunately I have not been so lucky as to be offered the CFO Resolve service. However I have received regular text messages from CFO advising that they are writing to me offering me a great deal to help clear my outstanding loan. This has been going on for the last fortnight and to date no such letter received. More's the pity as would be interested to see how they define 'help'. Have also received calls at work from them even though I have previously requested contact in writing only. It seems they will go to any lengths to pester and harass people in an attempt to secure a payment or debit card details. Stick to your guns and make complaints to the relevant bodies if they overstep the mark. I, too, got stung when they took payments from my debit card. However, persistent calls to my bank and around 6 weeks later I had all the money refunded via the VISA chargeback scheme. Remind them of their obligations under the OFT's fair debt collection guidance. There are plenty of people on here to help you and advise you in dealing with CFO and other similar companies. Having said all this, it is important to repay the true debt. I would offer a token payment until such time you are back working again as you cannot do any more than that and I certainly wouldn't recommend treating the likes of CFO as a preferential creditor. They are a non-priority creditor. They know this, hence the bully boy tactics, underhand methods of recovery and general unsporting behaviour. Remember, only you can tell them what you can repay. I have used this principal with several payday loans and it works, you just have to be as bloody minded as they are. The key is regaining and keeping control.

Haven't heard a peep from CFO for a while since I sent dispute letters. Received a text message today: "We may ask an agent to call at your home to discuss your CFO account. If you'd rather we didn't. Call us on 02031951185. Ref. XXXXXXX" Poor grammar aside, am tempted to just ignore as have already told them I shan't offer them any appointments to visit me at my home address. Complaints have already been made to BCCA, Trading Standards, OFT and FOS given past experiences with CFO. Complaining to BCCA didn't really achieving anything tangible as they are self-serving for their industry and not sure how big their teeth are should a member stray from the straight and narrow. Always good to shine a light on poor practice though. Awaiting updates / responses on the other complaints.

Well done emma1989, good to hear you managed to get this sorted. Will use your experience as an example to spur me on with Minicredit. Does make you wonder though, how many do fall foul of their tactics are admit liability on their spurious totals and start to repay them.

I took out a £150 loan with these nogoodniks in January and the balance now stands at £951! If the total wasn't so farcical I would probably be more concerned. I have complained to Trading Standards, OFT & FOS and await their respective responses. Minicredit always reply with the same old blurb - I have challenged them to issue a claim via MCOL or issue a statutory demand... so far nothing. In all seriousness, I routinely contact them via their 'Send us a question' requesting bank details for making payment via standing order, but no joy.

Address is below: Capital Finance One Limited Copper House 88 Snakes Lane East Woodford Green Essex IG8 7HX I would also complain to OFT as well given the review being conducted in PDL at present. A complaint form can be downloaded from their website should you wish to do so. Have you spoken to your bank about this and your concerns?

Thanks for that. Surely this is a point of concern to be raised as part of the OFT's review. Is not the passing of personal information from one lender to another a breach of the DPA as the information is not being used fairly? If this is the case then am sure the ICO would like to know about this sort of activity.

Def no, want to sort this and not make it worse. Surely the mere passing of details can't be an application?

Have made complaints against CFO to BCCA and FOS. BCCA have been quite helpful but not sure what their powers are or whether they would take any enforcement action against an alleged 'rogue' member. CFO have finally responded on the back of this. Claiming unable to contact me despite my emails to them. They go on to add that I supposedly applied for numerous other loans with them. I can categorically say this isn't the case. They provide the dates but no evidence to substantiate their claims. A fairly expected response albeit with claims of alleged applications for further credit. I will reply to this and cc. the BCCA but am hopeful when the FOS pick it up and the OFT they might have more teeth.

So a call to Trading Standards is required for these nogoodniks?

With regards to legal status of MT Collect, whilst I see from a previous post (#45) that they are now registered with Companies House. Have had a response from OFT further to a complaint being made against CFO and OFT said that Mitigate Trace & Collect do not hold a CCL and do not appear to be a trading style of CFO. Are MTC shooting themselves in the foot here or am I missing something?? The CFO CCL only has down the following as trading styles; MTcollect, Money Resolve, Paycfo, Payday Advanced, Payday Credit and Payday First. On a separate note CCL notes principal place of business as Leytonstone address. However, when sent letter via recorded delivery to that address it was not signed for and returned to me some time later. Far from me to insinuate they would purposefully ignore recorded correspondence....

As per Sillygirl1, the time to complain is now more than ever. With the review currently underway by the OFT we need to make sure the often underhand tactics of these companies is made clear and put a stop to. The OFT is also inviting consumers to use the complaint form below to tell us about their complaint against a payday lending business. Complaints should be submitted by Friday 18 May 2012. The OFT cannot intervene in individual disputes. The information gathered from the consumer complaint form will inform the OFT's overall compliance review findings. People who are worried about their financial circumstances should seek independent debt advice. A list of organisations that offer free help and guidance on money matters is available from http://www.direct.gov.uk. Download the consumer complaint form: http://www.oft.gov.uk/shared_oft/Credit/complaint-form.pdf Get those complaints in!

Already done!

Have received this email from Minicredit overnight: We would like to remind you that your MiniCredit overdue loan balance is £467.50. If we are unable to recover full amount within next 10 days we'll send Your account to THE DOORSTEP COLLECTOR and You will incur extra costs. We may also contact Your employer and start legal action against You. We also report the status of Your outstanding account to Credit reference agencies. All this process affects your credit score adversely and ability to receive credit in the future. Best regards Received at 0156. I like the fact Minicredit Director Andres Valdmann has given assurances that steps have been taken to ensure this wont happen again! It's assurances like this that will go no doubt aid the OFT in understanding the true nature of these companies. It also does not give me any hope that this matter will be resolved equitably despite my numerous attempts to repay via standing order they are always ignored. Now where did I save the OFT email address.....?

Had email from CFO tonight contradicting outstanding balance as quoted by MT Collect. Would seem one side of the office doesn't talk to the other! CFO still state £117 outstanding whilst MTC quote £622! Have disputed charges and lodged complaints with BCCA, OFT and FOS and contemplating small claims for charges taken in unauthorised payments.

Thanks for the info. Copy correspondence sent to all relevant parties. Will await response with interest.