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Katie1480

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  1. Thanks for that,will certainly try it. My bill was originally about £500 something,but because they charge £14 a letter (reminders) and then they charge £50 a letter which states because a rep has had to hand deliver even though it was posted...how the hell can they justify these so called charges for an A4 piece of paper??!!! is beyond me I've sent an email off which am awaiting for a reply about this so called warrant charge of £285 which they say should have been added on in August,as they've admitted this,but i don't see why i should pay as they didn't have to gain entry,i agreed to have a meter which the rep said would cost me nothing to have fitted,because i asked him this beforehand to be sure...so he lied to my face....arghhhh British Gas are the bain of my life
  2. Hi all,i posted a few months about about a pre-payment meter i had fitted last august by british gas to pay an outstanding bill of £678,a warrant was sent out last july to gain entry,and a representitive called round twice at the time,left a card etc etc,eventually i spoke to him at the door and i told him my situation and he said i cold have a meter fitted to pay the bill off,i questioned him about the £285 charge and he told me,or assured me that it was more of a scare tactic and i wouldn't be charged so we arranged a day to have it done,had it fitted,the charge was set on meter and that was that....i regularly check the meter debt and last week it was at £400 odd left to pay off...then this morning i receive a letter to say at the time i had the meter fitted they made a mistake and didn't transfer all or some of my debt to the meter and obviously because i still owe this amount i still to pay it and they would adjust my meter in the next few weeks,so i had a look at ,y outstanding debt on the thing and was shocked to see the debt is now £1083!!!!!!! thats £600 more!!!! so i rang them up immediately and according to them,the £285 they state on the letter is the warrant charge they didn't add on to my outstanding debt back in august (aug 5th 2009 to be exact) even though i was told by the door rep i wouldn't pay it,i empkained this to them on the phone just and they aren't having it,they said they checked their files anf what the rep has put and they won't wavier the charge,so bascally i've got to pay it,is there anyway i can get this knocked off because 1)They've lied to me (as i would have borrowed money to pay the debt off in full rather than pay nearly £300 for a meter) and 2)It's 7 months ago and now they've decided to add it on which now takes my bill to the original of not abit more than it started at in first place,so i feel i've paid nothing off Help please anyone....
  3. I know,i was surprised myself as i had made them and the bloke who offered to get the meter fitted for me aware what i could afford and my circumstances,£12 a week is the highest i can afford on my income at the moment and i have said if it's possible i may pay over the phone at times some extra off the debt,if i could afford £100 a month which it's set at now i'd have just paid the bill off altogether at the time it just annoys me when you explain to them what situation you are in and they patronise you by saying they understand your circumstances when in reality...they don't. I've emailed a complaint to one of the high up managers but surprise surprise i've heard nothing back.
  4. Hi, thanks for replying,no error,messages the meter is working fine. I've done the 3 day top up twice now already,only to be told on both occasions that it didn't work because they hadn't picked up the first message which the woman i spoke to let on that i should have been advised about it in the first place and not told to top up until it had been received,the manager rang me back this afternoon finally after me waiting 5 hours...when i was told it would be half n hour to an hour! and she said i need to do the 3 day top again and assured me it would all be sorted this time but i'm not too sure,think i will break down and cry if it fails again,just an example of how much i'm paying at the moment,i put in £5 this morning,there was already £2.54..so at 9.30 am i had £7.54.....now (time is 00.27) i have £4.33 left,i will more than likely have to go into my emergency tomorrow because it will take another £2 odd overnight while nothing is being used and i am absolutely skint now til friday which is payday,i've explained all this to them today and told them i have an 8 year old daughter and all i keep getting is they understand my situation but theres nothing they can do but have me do the 3 day top up.
  5. Hi,i'm new to the forum Recently i had a pre pay meter fitted to pay of a debt by British Gas for my Electricity as i owed just over £600,when i had it put in i agreed to pay £12 a week back as i only work part time so don't have alot of income a month,last week i noticed the meter going down quite alot especially during the night when we were all in bed and not using anything!! i've worked out it was roughly taking about £5 or just under a day!! so last wed (15/10) i rang British Gas to query it as it was stating on the meter the debt a week was set at £25 (£100 a month!) she confirmed it was and i told them i had never agreed to that amount and she thought it was high so i was told to put some credit on the key for the next 3 days at the same place and on the third day it would change the rate and that would be it,so i did what she said but after the 3 days it still stated the debt a week was £25,so i rang back and explained it all again,was told that the previous message sent didn't work and another had been sent in meantime so to pick that up i would have to put credit on the key another 3 days at same place etc etc and it should change so i did it all again,this morning being the last day,out the key in and nothing happened...by this time i was fuming as since last tues (15th) ive put just under £30 in my meter! i actually had the woman's name and direct number i spoke to on saturday so i gave her a call this morning and explained it all again! she put me on hold for a few minutes and came back with there was a problem with the message being sent to the meter again and i would need to do another 3 days of putting credit on starting thurs and last day being saturday and it should work. I'm at my wits end now,i'm completely broke as i don't get paid till friday,and although i can always borrow some money i don't see why i should have to,i've tried telling them i can't afford to do this any longer,that i may have to have no electric until i get paid,and i have an 8 year old daughter living with me but they don't care one bit,i asked them to send someone out to sort it and all i get is 'We don't have engineers to do that,as they can't change the settings on pre pay meters' i asked to speak to a manager and surprise surprise the manager had just walked off and been called into a meeting,but would call me back...which was almost 2 hours ago... Does anyone know what i can do?? whatever i tell them falls on deaf ears,it's either do the 3 day credit thing which will be the third time now or do without,they can't help me otherwise,if i was to pay £25 a week,i would have to at least put £40 a week on my meter which mounts up to £160 a month,they changed the weekly rate without my knowledge or without me signing anything. Don't know what to do
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