Hi, Found this discussion so I copied my previous posting in another discussion to here for help and advice. I had been a member of Holmes Place Gym since 2002. Virgin took over the club a few years ago. - On May 27th, 2009, I asked the Virgin Staff to cancel my membership effectively from June 2009, but was refused and told that all cancellation should be made by 17th of the month. - However I insisted to cancel my membership but the manager wrote on the cancellation form, the cancellation effectively date from 1st of July 2009 but I wrote beside her writing "June 2009" and I marked the form with initial instead of signed it actually and the gym manager signed the form. Since then every month, I got a letter demanding payment of membership for: in June for £ 66 (for June memebrship) plus £ 30 admin fee from virigin active in July for £ 132 (for june and july membership) plus £ 30 admin fee from virigin active Along with the letter saying that despite number of calls from Virgin Active, Virgin Active haven't received my payment. All letters from virigin active was asking me to call them to make payment over the phone but without any address for me to send back my reply via post. So I called virgin active about the letters and told them that I have asked to cancel my membership effectively from 1st of June 2009 but they said they are not aware of any request therefore the transferred the phone to my local virgin active club and the staff said over the phone that she is aware that I asked for cancellation??? I am a bit confused. I told the staff why virgin active said the called me many times when actually they never called me. Then they staff asked for my mobile number and on that day only the gym manager called and left a message on my mobile to call her back, but I didn't do that as I was so annoyed with the way they treated me. In mid August 2009, I got a letter from ARC (acting on behalf of Virgin Active) demanding payment for £ 228 (For June, July and August membership plus £ 30 admin fee), so I called ARC to inform them that I have cancelled my membersip effectively from June 2009. I was asked to send them a letter and copy of cancellation form. So I did send a letter to ARC to inform tham that I cancelled my membership along with copy fo cancellation form. On 21st of September 2009 I received a letter from ARC to inform me that: " Dear Sir, We are writing in response to your recent correspondence. We have checked with our client and they have confirmed that as you have now supplied them with proof of your request to cancel, they have reduced your outstanding balance to £ 66.00 which is the subcription payment due for June. Therefore, the above balance remains outstanding and must be paid. Your payment should be sent directly to this office. Please ensure your payment is made payable to ARC (Europe) Ltd and clearly write your reference number XXXXX on the reverse or this may delay it being allocated to your account. Alternatively you can telephone us to make a payment by debit or credit card. If we do not received your payment within the next 10 days, this account will be passed to our solicitors for further action. Your faithully XXXX ARC (Europe) Ltd. ---------------------------------------------------------------- Do I need to pay for this £ 66 they requested? As previously ARC threaten to bring the case to court when they demanded £ 228 payment which is now reduced to £ 66. I am in bad shape financially at this moment due to recession, so money is very tight in fact I am in debt management program for bank loans and credit cards due to my suffering small business. Therefore I prefer not to go to court. many thank in advance for your help and advice.

Hi, I had been a member of Holmes Place Gym since 2002. Virgin took over the club a few years ago. - On May 27th, 2009, I asked the Virgin Staff to cancel my membership effectively from June 2009, but was refused and told that all cancellation should be made by 17th of the month. - However I insisted to cancel my membership but the manager wrote on the cancellation form, the cancellation effectively date from 1st of July 2009 but I wrote beside her writing "June 2009" and I marked the form with initial instead of signed it actually and the gym manager signed the form. Since then every month, I got a letter demanding payment of membership for: in June for £ 66 (for June memebrship) plus £ 30 admin fee from virigin active in July for £ 132 (for june and july membership) plus £ 30 admin fee from virigin active Along with the letter saying that despite number of calls from Virgin Active, Virgin Active haven't received my payment. All letters from virigin active was asking me to call them to make payment over the phone but without any address for me to send back my reply via post. So I called virgin active about the letters and told them that I have asked to cancel my membership effectively from 1st of June 2009 but they said they are not aware of any request therefore the transferred the phone to my local virgin active club and the staff said over the phone that she is aware that I asked for cancellation??? I am a bit confused. I told the staff why virgin active said the called me many times when actually they never called me. Then they staff asked for my mobile number and on that day only the gym manager called and left a message on my mobile to call her back, but I didn't do that as I was so annoyed with the way they treated me. In mid August 2009, I got a letter from ARC (acting on behalf of Virgin Active) demanding payment for £ 228 (For June, July and August membership plus £ 30 admin fee), so I called ARC to inform them that I have cancelled my membersip effectively from June 2009. I was asked to send them a letter and copy of cancellation form. So I did send a letter to ARC to inform tham that I cancelled my membership along with copy fo cancellation form. On 21st of September 2009 I received a letter from ARC to inform me that: " Dear Sir, We are writing in response to your recent correspondence. We have checked with our client and they have confirmed that as you have now supplied them with proof of your request to cancel, they have reduced your outstanding balance to £ 66.00 which is the subcription payment due for June. Therefore, the above balance remains outstanding and must be paid. Your payment should be sent directly to this office. Please ensure your payment is made payable to ARC (Europe) Ltd and clearly write your reference number XXXXX on the reverse or this may delay it being allocated to your account. Alternatively you can telephone us to make a payment by debit or credit card. If we do not received your payment within the next 10 days, this account will be passed to our solicitors for further action. Your faithully XXXX ARC (Europe) Ltd. ---------------------------------------------------------------- Do I need to pay for this £ 66 they requested? As previously ARC threaten to bring the case to court when they demanded £ 228 payment which is now reduced to £ 66. I am in bad shape financially at this moment due to recession, so money is very tight in fact I am in debt management program for bank loans and credit cards due to my suffering small business. Therefore I prefer not to go to court. many thank in advance for your help and advice.