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patrickomalley

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  1. I have just recieved a full refund thanks to the help from local MP William Cash who went directly to the engine driver Metaphorically speaking. good luck from Patrick o malley.
  2. I am not going to comment on the argument about claimed service of a railcard copy by post as it is irrelevent so far as the fare liability is concerned in this case. The Railcard rules, which are accepted by the purchaser at time of application for the Railcard and signed for as accepted and understood as a part of the application process, make clear that the actual valid and in-date Railcard MUST be shown on demand at the time of the ticket check. These rules also make clear the remedy for failure to do so. The traveller will be treated as if no ticket is held. In such circumstances the single rail fare will be requested and is due and payable. The rail company is never obliged to accept a copy of a Railcard (or copy of a ticket) as proof of entitlement though I understand that the staff member concerned gave permission for a copy to be produced within 15 days. However, none has been produced to the rail company as yet. There should however, be a record of the issue of the Railcard and if your son goes to the place where he bought his Railcard and provides information on the date of purchase and method of payment, it may be possible for him to be given proof that he held a valid one at the time. It is up to the traveller to prove entitlement to the discounted fare, not for the rail company to do so. Your son claimed the discount on the ticket and the rail company is entitled to see evidence of his right to that reduction hence the Railcard rules. The rail company has done their bit at present, they have identified that the person reported was travelling and failed or refused to show a VALID ticket on demand. The OP is not entirely clear as it refers to 'sent the ticket'. If it was a copy of the Railcard that was sent, but not by recorded delivery you should send another by that method. If the original Railcard was sent unnecessarily, you will need to do as I suggest and see if you can get evidence of the issue & purchase from Railcard records. ///////////////////////Reply\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ My son suffers with O.C.D and to ask him to turn his bag out is like asking him to strip to continue his journey.I think that Richard Branson has left a company with his good name in such a dreadful state because I have never come accross with so many nasty job worths. Anyway I cannot afford to pay it so I'm afraid you will have to bring it on!!!! regards Patrick.
  3. My son travels several times a year by cross country trains and he has a young persons rail card. on September 4th 2009 he was re-directed through london euston he has never been asked to show his card so he put it in his backpack. when asked to see it he was embarrased because it meant he would have to take everything out of his bag to get it. on telling the ticket collector he couldn't get to it, he was issued with a 15 days notice to produce it. he sent the ticket from the Isle-of-Wight on the 9/9/09 by recorded delivery. I have just recieved a letter stating that he owes them £117.50 for the single fare from Stoke-on-Trent to London Euston. I know the royal mail have a dispute at the moment but 11 Days late!!! regards paddy:confused:
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