the total cost of replacement is around £200 including new pads which would be required if new disks are fitted. I have had 3 incarnations of this car and it does have some foibles, one is pressure on all of the front suspension/rack/joints. It's a heavy car, some 3,700 pounds, but it does not seem to suffer from warped discs as far as I can see from forums I have belonged to. I have replied to them in email stating that they have 7 days in which to repair my car after which I will have the work done and start a MCOL to recover the costs. I just got a one line response saying that their decision is final and they will not be paying anything if I do have the work done. I sent this to judge their resolve. I am now going to write to them a letter before action giving them the 14 days. As far as I can see rotors should last between 20-40K miles before changing, but that is for wear. As for warping there doesn't seem to be any length of time, IE they should just not wear.

I have a 2012 Chrysler 300C which developed a rumbling in the front brakes in September last year. I took it into Halfords Auto Centre Nottingham whom diagnosed warped rotors. The car at this time had done 25K miles. They changed the rotors and pads, my warranty covered the cost bar the first £100. My outlay was circa £100. Roll forward to last week, the issue raised its head again. I took it back to Halfords asserting that although the replacement was 1 month outside their warranty, the car had only done 9K miles since the new rotors were fitted and asked that they replace them FOC. The manager refused and pointed me to their guarantee where it states that all parts and labour are covered for 12 months or 12K miles. I did try to get him to understand that although they have their guarantee it does not supersede my statuary rights, and as per the Sale and Supply of Goods and Services Regs 2002 the rotors should have been of merchantable quality and lasted for a reasonable time, and 9K miles is not a reasonable time. It all fell on deaf ears, so I contacted customer support who came back with the same reply. I did escalate it to a more senior team member but I am afraid that they are digging their heels in. My question is really where do I go from here?

The tiles are 8"x 8" and they include the riser, revels, as well as the top, the sill is only about 6' long. It's not up to me to get a quote, he was the one that all of the sudden decided to counterclaim, if there was anything wrong I would have gone back and done it myself. My question is about the padded out quote he got a local company to supply, is this not some sort of fraud?

Hi, I am in dispute with a builder and have made a claim against him via the small claims system. I am trying to get the last £350 out of him for a job, he has now defended and counter claimed saying some of the work is faulty and has gotten a quote from a local company to rectify the work, this is where I need advise. The quote is part of the claim package and it is obvious that the builder has got the company to really load the quote so that I would in fact owe him money. Example, the job would require removing 20 no. tiles from a window sill and replacing them, the quote for this is, wait for it, £500!!! The company that supplied the quote are based 3 miles away and they want to charge 3 days traveling totalling £150. Then there is £350 labour and materials on top. The quote has been padded out deliberately to extract money out of me, and seeing that the defendant has added it to a legal document is this not some sort of perjury, deception, or whatever it might be called?

The LL (the one in liquidation) is the name on the lease, and the money is paid into their account. The deposit is protected and I have the certificate. I guess that the liquidators are happy for the LL to carry on looking after the properties (the liquidated LL has a few on this road). I have stopped all communication with the LL and now only talk to the liquidators. funnily, some people have just moved in next door and have no idea about any of this, but the letting agent knows. I have had a look at the sticky, and yes most of the things are cosmetic.

We moved into a property in April, there were a few things wrong with the flat, but as we needed to get in quick agreed that these could be attended to when we were in. The letting agent made a note of the defects and they were included in the invetory. Mouldy bathroom with leak under the bath which has caused damp walls. Large iron burn on lounge carpet, cigerette burns to same and strong smell of cigerette smoke comming from it. Burglar alarm needs resetting by engineer so we can use it. Downlights in bathromm not functioning. We spent 4 months trying to get the LL to attend to these, builders have been out to quote, carpets measured, but nothing has been done. I finally sent an email to the LL saying that I was going to withhold £50 per month rent until the defects were fixed. Then received an email from a firm saying that they were the official receivers, and attached to the email was a conversation between them and the LL where the receiver chastised the LL for getting involved with this as they had no right to deal with the day to day running of the flats, and it should have been passed to the receiver straight away. Apparently the flats have been in receivership for more than a year. The receivers came out yesterday with a builder, but informed me that it was unlikely that the bank would release the money to rectify the problems, and said that if we wanted we could give a months notice and leave. Having thought about the situation and remedies I emailed the receiver in the afternoon with the proposal that we reduce the rent from £495 PCM to £435 and we accept the defects, we really don't want to move, we have TV and BB on contract for a year, just changed electric supplier that would charge a fee if we canceled, my and my wife's business cards have this address on them, and the upheaval of looking for somewhere new while we are working doesn't bare contemplating. I also said that if the defects were sorted completely we would then return to paying the full rent. They emailed back and said that this is not acceptable and restated that we could give them 1 months notice and leave, saying that to reduce the rent without authority would be contravening the terms of the contract and they would seek to have us removed. What are our options?

I have tried that. Been to Scotish Power, Npower and EDF, none of them will allow it. Stupid really as you say, all they have to do is add the 2 units together. Who are you with?

I rent a flat in a block of 8, all meters are on Economy 7. I have asked the landlord if I can change to a normal one as there is only 1 night storage heater in the flat, the rest are convection heaters. there is no advantage to me having Economy 7, and in fact it is costing me a fortune. He says that I am not allowed to change the meter. Is he allowed to insist on this?

Thanks for the help, but there has been a breakthrough. They have accepted that I tried to cancel in May.

I had a broadband dongle with 3 for £7.50 for about 18 months decided that I really didn't use it anymore so phoned up their cancellation line on May the 3rd. to cancel, giving 30 days notice. I was on hold for about 5 minutes, then got through and said I wanted to cancel, first the guy tried to get me to go anything but, when he realised that all I wanted to do was cancel he said that he had to put me on hold to sort something out. He was away for a good 5 minutes then someone from sales picked up my call. they said that the call must have been misrouted and that they couldn't deal with it and I would have to phone the other number back. I said that I thought that this was just a ploy and refused to phone back citing that I had already given the cancellation notice and hung up. I canceled my DD and sent them a cheque for the £7.50 for the next 30 days also informing them that I had canceled. I then got a bill a month later for my continued contract but this time they have now mysteriously upped my £7.50 a month to £11.50, so now I had a bill for £19.00. I wrote back on June 20Th again stating that I had canceled and would not be paying the bill. i then got a call on June 23rd. from a lady saying that I had to call the cancellation number and my contract was still active. I told her where to go and hung up. I then received a letter from customer services saying that they were really sorry that I hadn't been able to cancel my contract because I needed to give 30 days notice and had to phone a special number. I sent a recorded letter back on the 30Th of June again saying that I wouldn't be paying the bill as I had canceled on the 3rd. of May (something they agree on, but they say the cancellation wasn't completed). I have today received a bill for this month and the total has gone up to £30. this is doing my head in, and I know where it is heading. My wife had the same problem with Orange about 5 years ago and her bill racked up to over £100 with threats from debt collection agencies. Eventually they realised she wasn't going to pay and put a marker against her credit rating for the unpaid debt and she hasn't been able to get credit since.

Thank you haggis. The info you posted is just what I have been looking for

Thanks for the links, but they all seem to pertain to banks, and i can't work out how to change the wording to reflect a mobile company, or any code of conduct they might be a party to. I was quite willing to take them to court a couple of years ago but couldn't find a solicitor willing to take it on.

About 5 years ago my wife canceled a contract with Orange giving them 30 days notice after the initial year. The next month she got a bill for £35 for that months subscription. I phoned them and informed that she had canceled."no she didn't, we offered her a PAYG sim to keep as backup, she then has to register that to cancel the initial contract" I informed them that is not what she understood had to happen, and that all she did was to phone up to cancel, not be trapped in one of their webs. they said that we could cancel over the phone now but would have to pay the £35. i refused saying that we had already canceled and would not be paying. The following month another bill, this time with the previous one came to £70. Same conversation, same no on my part as she had phoned up 2 months earlier to cancel.I said that if they wanted to collect the money they should take us to court so a judge could decide This went on till we received a debt collection letter for £105. We phoned the collection company and told them the story, my contention was that someone can not just say "you owe me £100, if you don't pay i will send a bailiff around" anyone could do this, it was just our word against Orange. the agency understood and sent the paperwork back to Orange and told us that they would not touch it. My wife has tried to get bank accounts and credit cards without success. We contacted Experian and received the paperwork showing that Orange had put a bad debt against her for £100. I said to Experian that someone surely could not just say that we owed them money, and if we didn't pay we would get a black mark against us. I offered Orange the chance to take her to the small claims court to have a decision, but they just bypassed this and had the record put on Experian anyway. I said to them that I could just say that Orange owed me £100, and if they didn't pay me have something put on their record. "No it doesn't work like that" was the answer. "But that is precisely what they have done" I said. It is just our word against theirs, surely you can't just have something put on someones record on their sayso, they said that I would have to either pay the £100 or go back to Orange to sort it out. Won't do the former, got no where with the latter. I asked Orange for recording of the phone call when they said the OH would have to register one sim to cancel a contract, as this is not what was said, but they say that they hadn't recorded anything