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meshair

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  1. The best way to get to the high level complaints department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insit on getting the complaint escalated if you are still unhappy with the outcome. Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for there ein number in which case they will probably **** themselves thinking you know the system). There managers name and a contact number if they say they are going to ring you back but most importantly you need a reference number for your complaint. It is vital that once you get a response from HLC that they can refer to the complaint on your account, if there is no previous contact showing for the complaint you will be in for a long wait. Response time from the hlc dept can take upto 2 months so just hold tight. I noticed on previous posts that numbers for a department are being shared, make the most of it as once a number gets posted like this it will be changed. The reason for this is that the complaint wont be logged with head office so complaint figures will be inaccurate making the advisors of hlc look bad. Also Id like to point out that £50 for an ofcom case is untrue it costs £260 also dead locks are £350. If you are still unhappy with the resolution offered by hlc advisor then escalate to there manager. If anyone needs further info just ask, do not try and state that my info is incorrect because up until december when i was made redundant i worked in the chairmans office for high level complaints Oh just one more thing, be polite most people want to help but they arent permitted to go beyond what they are allowed to do yours, the meshiar
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