How on earth do I make a complaint about an idiot executive assistant from executive office - by the name of Deborah Doddy. Unbelievable, despite the fact that numerous calls have been cut off mid conversations - she keeps saying I am not speaking the truth and refusing to have technical support speak to me claiming I am lying. I have a further record of numerous calls that never got connected (registered as 00.00 mins on my phone) because they were cut of while dialing - which Orange has no record of, but just won't listen. Further calls go straight to voicemail and text messages have to be sent 3 times. And people can't hear me - but although this fact has been recorded by Orange reps she again claimed it wasn't true (despite refusing to phone me and confirm it). NOW - just to top the amazing riddiculous statements she has tried to make. She claims my HTC Desire, bought as part of a 24 mth contract with Orange in January and with an Orange logo emblazoned on the back - is not an Orange handset and not Orange;s responsibility if it isn't working. Speak to HTC she says...WTF?? Where oh where do Orange find these idiots? Today I have phoned Orange 150 again and temporarily am getting some assistance from a customer rep who is going to test out whether the sim or the phone might be part of the issue. But at least isn't denying there is one. In the mean time, I need an alternative contact email address to complain about or get past Deborah Doddy as she is responding to every email I send to exec office. His only suggestion was that I email customer.services instead. But frankly...I am a little gobsmacked by them..

I appreciate your bumping up the thread - for some reason I got a message in my email to say that you had. Ironically this was the originaly thread which nearly two years ago I obtained the exec offic email address from, prompted me to join CAG and subsequently posted to that Orange had been really helpful with my problem. I am sad to say that that same exec office is now obstinate, unhelpful and refusing to help when my phone and service is clearly faulty and I desperately need and alternative contact route (to get around the idiot who keeps responding) and I would be really appreciate of any advise and information anyone can give as I live alone and am chronically unwell/disabled and rely on my mobile for medical reasons as well as all social contact. For those who havent read, details are in seperate thread (Orange obstinately determined to fail its customers). I see people ahve been posting here as recently as earlier this month and some have had alternative contact with orange. If any of those people have advise to offer on contacting or communicating with Orange - I mean people who will actualy help then I would really appreciate it.

They are part of CISAS who are the OFCOM approved arbitrator. You have gotton further with Orange than I have (read 'orange obstinately determined to fail its customers). I have an HTC Desire + one customer rep suggested it Cud be the phone or SIM but then an idiot at exec office who hasn't even phoned to try speaking to me on it refused to believe I was suffering dropped calls +implied I was lying so they have refused to do anything. Obviously they r also ignoring the report of their own rep who reported the dropped call + bad signal while speak to me. I really need an alternative contact means (to get past the complete dunce who keeps responding to my emails) as there are many options they haven't tried yet.

I think it is getting off the point to debate whether this driver left the car or not...which is not clear but she had every right to say goodbye to her family. It is obvious the driver made an honest mistake + did not notice the unloading restriction. I am a blue badge holder + worry about this a lot as it is not always clear. But for the sign she didn't spot she would otherwise have been entitled to park up to 3hrs providing not an obstruction. I think it worth explaining circumstances of error, the driver and time of night (harder to see sign). Best luck.

I have to admit I am wondering what on earth possessed me right now. The main reasons are threefold: 1. There coverage has signifcantly improved since the merge with TMobile and I stopped experiencing dropp offs so I thought customer service aside the network coverage had improved (how wrong was i...) 2. Apart from the odd dippy and stupid customer rep I hadn't had significant problems since my bad start - I didn't want to make and out of the frying pan leap so to speak and 3. and probably most importantly, as someone who had stayed despite past troubles I was able to keep the contract price down lower than their competitors. Otherwise I would have walked. Now I wish I had done so anyway. Hindsight is always a glorious thing. I have been given conflicting consumer legal advise. One consumer legal advisor advised that I write and suggest I will terminate the contract on grounds they are not providing the service and meeting their requirements of the contracct in terms of service provision but give them time to make that provision. Another pointed out I am moved from the address where I was when the contract started. But then Orange are a mobile service and the contract is not for a specific address. Furthermore they have claimed to provide good service at the new address and made no attempts to address the service issues or investigate the problems here. What has completely thrown me is Orange persistently refusing to believe and accept there is a problem. It is the most ridiculous thing of all and does nothing to resolve anything. Surey that should make a legal dispute simpler and easier to win- - because Orange are nto meeting their obligations to make every effort to ensure service provision....instead they are making no effort at all

Hi I have just read a previous thread 'Orange and the brick wall' and am now feeling very disheartened as I have been going through the same problems with Orange for the past 8 weeks and reading some of those experiences I am now much less hopeful of a resolution. Almost 2 years ago I had to make a complaint to the exect office whose email address I obtained from this site (about something entirely different - abusive Orange retail staff and a problem with a SIM Only card for my PAYG phone which didn't work) to the exec office email address and their response was swift, apologetic and so helpful (as opposed to everyone else at Orange) I really hoped they would be again. But apparently not. Clearly they were more motivated then as I held all the cards - I had just had to get my phone unlocked at the market after their idiot staffs behaviour and was free to contract with any provider in the mall and was on the point of doing so. Orange offered such sincere apologies and a good enough deal I forgave them and stayed. Now they are not motivated and clearly do not care one iota what kind of service they provide. They seem to think that get your money for 24 months and they do not care if you have service or not. I entered a new 24mth contract with Orange in January after remaining in that SIM only contract for 18 mths but at the start of April I moved house. I checked their coverage at the new address before moving and both Orange and TMobile claimed it was 'very good' inside and out. But after moving I discovered there was no 3g and very limited 2g coverage and I begain missing calls - going straight to voicemail. And I have had calls cut off mid conversation due to signal loss. Or been unable to connect and make a call due to weak or dropped signal. And mostly people say they cannot hear me when I do succeed in phoning them. Orange started off telling me it was temporary due to engineering works on local masts and said it would be fixed by end April and I would be financially recompensed for any additional costs if I had to make calls from my landline instead. A second customer rep repeated this late April - and tried giving free photo messages (I didn't want) even though I pointed out I couldn't send them as sometimes data messages have to try 3 or 4 times. Then on 5 May (after was due to be fix) I was cut off twice during an important conversation so phoned Orange to complain. The customer rep complained he couldn't hear me.... which I pointed out was why I was phoning and he was the most helpful person I have spoken to, experiencing the problem first hand. He told me the previous info was wrong and there was some issue with the signal and he recommended I try registering on the TMobile network manually as it was stronger than Orange. If that failed I should call back and speak to a manager. But while TMobiles network is sometimes stronger - it has rapid drop offs and I kepts getting messages the network was unavailable and 'please choose another' and more calls disconnecting or being missed. So I called back. At which point they suggested maybe the SIM or Phone was interferring with the signal and suggested they get tech support to phone back as perhaps I should be sent a different SIM to try.. But when they phoned back 2 days later - i just had the speil 'we don't guarantee service' and they refused to discuss or do anything to help. The manager was the same. And they would do nothing to help improve it or ensure I could access the network at all. So I emailed the executiveoffice..and their response? To deny and refute that I have a problem. They keep insisting that they have a software that checks the phone performance and call drop off rates. Clearly they need to check this software as it doesn't work. They keep telling me calls which have been disconnected and cut off mid conversation - were not cut off because their software says they wer enot. And also 'their software' claims I have good signal and call quality and their is no indication of a problem. I expect this software is about as reliable as the software that says there is good 3g at my postcode (when in fact there is none) and good signal when it is almost nonexisitant. In fact my phone is registering signal strength of -99dBm It ranges between -93 and -113. Outdoors it only improves to the east (-79 and weak 3g), west it pretty much remains the same even outside. i have suggested they phone me instead of email - that way they will hear and experience for themselves the call quality. I acknowledge what Orange and people keep quoting from their T&Cs about how they do not guarantee continuous fault free service but I think the more important thing to note is the first sentance in that clause: We will take all reasonable steps to make the Services available to you at all times. In my case they are not doing that. This means they have to make every attempt to ensure their service is available. There are no shortage of masts where I live. What Orange's 'Brick wall' is doing is failing to acknowledge that there is a problem in the service and therefore refusing to take any steps to try and address the problem. Section 4.4 of the T&C allows for termination of the contract if Orange is no longer able to provide access to network service, or else oddly states they can purchase the coverage from another network, whatever that means. Orange already has access to two networks and still they are not succeeding in providing me with adequate netowrk service most of the time. And even if they don't guarantee coverage all of the tiem they do need to be providing network service most of the time. Currently I have unreliable service (missed calls, disconected or unintelligible calls) 85% of the time. As I am disabled and largely at home my mobile is my connection to the outside world and has to work reliably. This is essential for health as well as social reasons. Does Orange's emails stating they will not doing anything because they refute that I have a problem and deny my calls are being disconnected or I am missing calls give me the response I need to take the issue to CISAS? It has been 8 weeks since I first raised it with them verbally (but they gave me misinformation thus prolonging it). However I have only logged it with exec office in the last 10 days-2 weeks. Unfortunately I have not kept a log of all missed and disconnected calls (because of several weeks i thought it was a temporary problem). I can start doing that but don't know how to resolve an argument with Orange claiming they were not. Calls that are on my history but never connected before they disconnected orange have no record of naturally. Don't know if anyway to upload call history from HTC. It is my sincere regret that I made the decision to trust Orange in January enough to contract with them. I had hoped better after my previous experience. They have severely disapointed me. Would appreciate any thoughts and advise. Sorry for long post.. Thanks madcatz

Yes I think you are right they are offering me a discount every month I continue with their monthly plan so i might as well take it up for now and ensure I get the most from that - they have to mail out a replacement SIM (long story but the other one was left at the unhelpful retail store). I do now have the bonus that my phone is completely unlocked (at Oranges expense) and can be used with any provider in the future....so I will always have the freedom to switch on 30 days notice. I will see how things go with their setting up what they have promised anyway...

I wanted to say thank you for providing the executive email complaints address it has just been a huge help to me - I stumbled across it while googling for help with major Orange problems the last couple weeks which as I am not too well and have moved back from overseas (so less familiar with the networks here) I was having more trouble with. I bought a PAYG Sony Ericsson phone from Orange less than 3 months ago but the other week got a 30 day SIM only contract from an Orange retail store which they said I could insert in the phone and would work straight away. However when I tried the phone was locked to prevent any alternative SIM being used (including from the same service - apparently locked to PAYG) and Orange customer service failed to provide any assistance in fixing the problem. Furthermore the retail store claimed (shouted) I was at fault and had somehow locked it so there was nothing anyone could do. Customer services said it was up to the retail store to send the phone to be fixed. And they both refused to cancel the SIM monthly Contract which I couldn't use claiming there was nothing wrong with it and I still had to pay. In the meantime I have been stuck on PAYG paying a fortune in top ups still. Another provider gave more helpful information on why the phone was locked (said it was an Orange service lock to PAYG) and directed me to a local market to get it unlocked for £15. After some technical effort over 3 days this was achieved and just as I was investigating other providers I received an answer to the email I had sent to the executive office earlier this week in the form of a phone call this afternoon. The very kind lady who phoned and really wanted to help had only just had the email forwarded to her and was so distressed by what she read about my treatment that she called straight away and tried to offer some resolution including a reinbursement of the cost of unlocking the phone and some discount on the monthly cost. Problem i have now of course is that while she might be very nice - I have had such appalling service from Orange in the short time I have been with them and especially from my local retail store i am not at all sure I want to stay with them and rely on future service...really not sure what going to do next