Hi, Travel agent Agoda owe me circa GBP500 and repeated attempts to have them remove their heads from their butts have failed. I've learned that they have a registered office in London, would anyone be able to provide me with the address of that office so that I may do a 'Money Claim Online' on them? Thanks

Well there are two problems: I am a self-employed hotelier and listed on eBay (UK) was a hotel booking engine from a seller in India, eBay guarantee one their money back if they pay via PayPal so I bought it for GBP119.00. To cut a long story short it transpired to be a stolen/pirated copy of a resort booking engine from an American English speaking country, in India where the seller was located they speak Queens English, it wasn't new, it was already built for that resort and the seller didn't have an instruction manual for it, the seller didn't have anything for it and as soon as I raised my dispute the listing suddenly disappeared from eBay. I made my dispute with eBay who redirected me to PayPal, first one opens dialogue with the seller before it may be my prerogative to escalate my dispute to a claim, at which point I would have the opportunity to make my statement of claim, I mean that I should have been in the driving seat, but the Indian seller pulled a fast one and they took my dispute away from me, they escalated it immediately to a claim, they were the ones that got to make a statement in which they claimed that I had a poor knowledge of software, they lied that my business website had been removed from the web thus I no longer had a need for the booking engine etc., and PayPal fell for this making their final decision in favour of the seller and in an email that couldn't be replied to, I was gobsmacked! The other problem is: I am a frequent shopper on eBay, I live in a remote location on a Pacific island, the overpriced stuff in the shops here, if we can buy it here, is from China so I may as well buy it cheaper direct from China via eBay, not just China but from Australia, USA, UK, Malaysia, Singapore etc. and I only buy items that are listed for delivery by post as only the post office deliver here, there are no international couriers serving this island. But there are always some smart sellers who try to save money shipping via a cheap and nasty courier rather than the PO and what with the unreliabilty of China in general there were a number of items that I didn't receive and overnight, with no prior warning, eBay withdrew my buyer protection whilst I still had a number or orders on the way to me, two of which I didn't receive. At the time I purchased and paid my monies for those items I had eBay buyer protection, that I was protected in the event of non-receipt, but try and explain that to the monkeys in one of eBay's call centres around the globe, they had withdrawn my buyer protection after those purchases were made so I'm going after them for my money back.

Thanks

hI, What I need is the current registered address for eBay (UK) Limited, I tried taking them thru MoneyClaimOnline a couple of years back but they never responded to the court papers served upon them, I'm presuming that I provided the wrong address, now I have two cases to serve upon them so if someone can confirm their current registered address. So far, from Google, I have four different addresses: eBay (UK) Ltd, Carmelite, 50 Victoria Embankment, Blackfriars, London EC4Y 0DX Whittaker House, 2 Whittaker Avenue, Richmond, Surrey TW9 1EH Ebay (UK) Ltd, Hotham House, 1 Heron Square, Richmond, SurreyTW9 1EJ 5 New Street Square, London, EC4A 3TW

The email address is most useful and noted with thanks. What I need is the current registered address for eBay (UK) Limited, I tried taking them thru MoneyClaimOnline a couple of years back but they never responded to the court papers served upon them, I'm presuming that I provided the wrong address, now I have two cases to serve upon them so if someone can confirm their current registered address. So far, from Google, I have four different addresses: eBay (UK) Ltd, Carmelite, 50 Victoria Embankment, Blackfriars, London EC4Y 0DX Whittaker House, 2 Whittaker Avenue, Richmond, Surrey TW9 1EH Ebay (UK) Ltd, Hotham House, 1 Heron Square, Richmond, SurreyTW9 1EJ 5 New Street Square, London, EC4A 3TW

Hi People, I've read the "Unfair Deposit Deductions" thread, in particular that if there is no initial inventory then the landlord has no grounds for deducting from deposit for condition of property, but I'm seeking, before responding to the agent/landlord, clarification if this makes such a deduction illegal and/or if the TDS will agree regarding no inititial inventory etc. Here is my scenario: My 6 months tenancy came to an end during April, whilst the landlord had appointed an agent to find tenant(s), and my deposit was paid to, and held by, the agent the landlord thereafter managed the property and thereafter my rent payments were paid directly to the landlord. Upon vacating the property the landlord & wife and myself all did a walk round inspection of the property, all was sound and indeed the landlord thanked me for taking good care of the property, the landlord asked for, and I provided, my thereafter contact information and indeed we subsequently exchanged emails just clarifying the utility providers, I mention this as there can be no subsequent excuse why he should not contact me relating to other matters. Since vacating the property I have been mega busy doing other things, and unfamiliar with TDS procedures regarding the return of the deposit, and 3 weeks after vacating the property I emailed the agent to enquire regarding why my deposit has not yet been returned. The agent, one afternoon, informed me of the TDS procedure but the following morning, obviously having then been in contact with the landlord, then informed me that a deduction from the deposit will be made for a dirty carpet, there was no dirty carpet at the time I vacated the property and they are only informing me of this 3 weeks after the event and only, now, because I have requested the return of my deposit! I'm seeking advice before I respond to the agent, or landlord. Before even getting down to the nitty gritty there was no initial inventory made and/or I certainly didn't sign any inventory, is this sufficient to win the argument that I am about to raise, will the TDS back me merely on the fact that there was no inventory or do I need to go further regarding the departure inspection being passed with only compliment and I not being informed of a supposed dirty carpet until long after departure and only when I ask for the return of my deposit? Thanks

nottslad, Who pays standard tariff? I shop around and for recently signing up with Scottish Power I receive, just for signing up, £130 cashback, now you tell me a PPM that gives out £130? But, I'm selling this house and I want, as most potential purchasers would want, a standard meter. The rental property is now, no longer rental, my home address, this is what the whole fiasco is about, they demand that I pay £50 to remove a bad debtor's PPM and they refuse to ask nor allow that bad debtor to have the meter removed even though that bad debtor is no longer resident in the property!

Pelham, Thanks but one point I believe I am correct in saying is that any terms & conditions of a tenancy agreement between a landlord and tenant have got diddly squat to do with any utility provider and such a provider, as much as they like to involve themselves, should mind their own business. My point is that those two parties entered in to a contract/agreement regarding a prepay meter, I have read E-On's T&C's and because that meter was installed due to a debt then they were never going to remove it whilst that customer remained the customer thus it was always, by E-On's T&C's, going to involve a third party, and at cost to that third party, to have it removed. The meter was installed during 2005 and surely, if it was then known that this would involve three parties, then that contract/agreement should have been agreed by all three parties yet that would have not been feasible because, back in 2005, it couldn't be predicted who the next occupier of the property would be. Now, 5 years later, I find myself implicated in a contract/agreement of 5 years ago! And, my ex tenant and I both requested the removal of this meter some weeks before I occupied this property, at that time I was not using E-On's services thus I was not their customer and since using their services it has been under protest having previously demanded the shifting of their meter.

Hi Handy, The supplier in question is E-On. I prefer not to involve myself regarding if my tenant remained in arrears with E-On or not because my stance is that it has nothing to do with me, i.e. at the time my tenant was vacating then E-On had a responsibilty, as per the customer's request, to remove that meter. OK I am the property landlord/owner but I could be a new tenant, one who has always paid bills on time and with an excellect credit reference, one who has never signed nor agreed to any contract with E-On, so why the hell should I be financially penalised £50 for another's poor payment of bills? I'm just reading E-On's terms & conditions, pertinent to this situation, that they have forwarded to me, already I think I have the b@stards because it starts off, under definitions: You/Your - the person or people who have entered into the contract with us. Well anything written thereafter isn't applicable to me because I hadn't entered in to contract with them at the time they insisted I pay them £50 and whilst they remain the current supplier to this property, for another few weeks, I haven't agreed nor signed any contract with them. Am I correct?

Hi People, I was around here last year regarding a different matter, my tenant has now vacated my property and I have moved in to renovate, tart it up, to sell. During her tenancy my tenant fell in to arrears with her electricity and the utility company installed a prepay electric meter, as my tenant's tenancy was coming to an end I instructed her to arrange for the meter to be removed upon the end of her tenancy. She got back to me that the utility company would not remove it upon her behest, clearly because they have a standard policy that once such a meter has been installed they cannot trust to individual to pay other than by prepay, and they required that I contact them to have it removed, this I did and was told that I needed to pay £50 for it's removal, I argued, getting nowhere and subsequently proceeded with a county court claim against the company for the cost of it's removal, I am changing to an alternative utility company who charge £125 to remove it. Now I don't want to get in to what was in my tenant's TA whereas she may have to meet such a cost, my tenant vacated with rent arrears, she's fallen on hard times but having been my tenant for 11 years we're sorting that out amicably, my argument is that the installation of that meter was an arrangement between that person and the company, it had nothing to do with me, and if payment is required to remove it then it is between those two parties to deal with it directly and not to involve and third party(s), me! The utility company claim it is standard policy that the person entering a property where such a meter is installed is the one financially responsible for having it removed, to me this sounds ludicrous because had they removed it on her final day of tenancy she would only have had the opportunity to 'steal' perhaps 50p of electricity! They are defending my county court claim quoting their terms & conditions, can anyone please advise if they believe I am in the right, or not, to continue with the county court action, to the effect, that their terms & conditions are between them and my ex tenant and are nothing to do with me ..... or? Thanks

Hi People, I was around here last year regarding a different matter, my tenant has now vacated my property and I have moved in to renovate, tart it up, to sell. During her tenancy my tenant fell in to arrears with her electricity and the utility company installed a prepay electric meter, as my tenant's tenancy was coming to an end I instructed her to arrange for the meter to be removed upon the end of her tenancy. She got back to me that the utility company would not remove it upon her behest, clearly because they have a standard policy that once such a meter has been installed they cannot trust to individual to pay other than by prepay, and they required that I contact them to have it removed, this I did and was told that I needed to pay £50 for it's removal, I argued, getting nowhere and subsequently proceeded with a county court claim against the company for the cost of it's removal, I am changing to an alternative utility company who charge £125 to remove it. Now I don't want to get in to what was in my tenant's TA whereas she may have to meet such a cost, my tenant vacated with rent arrears, she's fallen on hard times but having been my tenant for 11 years we're sorting that out amicably, my argument is that the installation of that meter was an arrangement between that person and the company, it had nothing to do with me, and if payment is required to remove it then it is between those two parties to deal with it directly and not to involve and third party(s), me! The utility company claim it is standard policy that the person entering a property where such a meter is installed is the one financially responsible for having it removed, to me this sounds ludicrous because had they removed it on her final day of tenancy she would only have had the opportunity to 'steal' perhaps 50p of electricity! They are defending my county court claim quoting their terms & conditions, can anyone please advise if they believe I am in the right, or not, to continue with the county court action, to the effect, that their terms & conditions are between them and my ex tenant and are nothing to do with me ..... or? Thanks

Snorkerz, Once I thought about the CT earlier, that is was for her children, then it occurred to me regarding them getting such benefits. But ..... in the days when I was young, yes I can still remember , and I was on the rock'n'roll I recall an attitude that if I was living with my parents then all I received was basic unemployment benefit (JSA), it was my parents responsible to support, provide for, me and if my parents couldn't afford to do so then they needed to apply for benefits which, in this scenario, puts us (my tenant) back to square one whereas DHSS have cut her benefits. I would imagine my tenant has, if still applicable, been through the motions of this however I'm definitely going to point her in the direction of this thread, already there is so much information here and perhaps some information, suggestions, that may not have occurred to her. Thanks

Thanks Planner, So an S21 to evict at the end of the tenancy or, once 2 months in arrears, an S8 at any time and providing 2 months notice, yes?

OK Planner, Well let's ignore the one month notice period, so I could serve an S21 to evict at the end of the tenancy or, once 2 months in arrears, serve an S8, providing 2 months notice, at any time, yes?

Ni NewSAHD, Well I'm not up to speed on my tenant's precise circumstances, not that it is any business of mine anyway, but her elder child is now aged circa 21 whilst the youngest is 18. Last I heard her elder child was having difficulty finding work, had words in McDonalds, a shop, etc. whilst her younger child, I believe, is continuing in education beyond 18 y/o. It is a 3 bedroomed house and there are 3 people living in it and occupying all 3 bedrooms, mum and 2 kids. It could be, I have experiences of this myself, that they are only paying the rent equivalent to a one bedroomed abode but it's all deteriorated since the younger child passed 18, it's that factor that has caused this situation. If I recall when the elder child turned 18 council payments dropped and my tenant has been making up the deficits as and when she can, but now the younger child has turned 18 well the council are only paying circa 60% of the rent and this is simply not enough for her to make up the deficits. My tenant has also mentioned that she's getting council tax bills, sounds unusual as housing & CT benefits normally go hand in hand, wonder if this is CT for her children rather than her, I'll ask her.