Damn Locutus, you beat me to it Another thing is that every case that is taken up by the ADR (Otelo or CISAS, depends which provider is registered with which ADR) costs them money. Normally around £300-£400. You can easily use this in your favour. E.g., If your dispute is only for £200, even if the ADR rules in their favour they'll still be out of pocket. Most companies will settle for a greatly reduced amount (easily 50% if not less) or will just wipe it clean. Make it clear that you will keep complaining for the 8 weeks (used to be 12 weeks), and will lodge the complaint with their ADR. Mention in all your letters and calls. Hopefully they'll take the hint and drop the matter.

Agree with the above, there's a maximum £10 charge for the Subject Access Request. It might be worth it to see all their internal comments about you. They HAVE to provide every bit of data that relates to you. This includes if they've written anything derogatory about you, which will undoubtedly help in any complaint against them.

I agree with the previous posts about people posting with ulterior motives. Just get a life and let the people who need help with their problems get it! In response to the above user, they can't refuse your offer of a payment plan. The new laws governing taking legal action state that all steps have to be taken first to find a compromise to the scenario, this includes some form of official mediation. They won't be able to request a CCJ or anything against you. If they send you any such "legal letters" then make sure you respond with your offers as it'll just make the judge rule in your favour.

I think everyone should have a read of this artcile and its comments: Hull-based Axis Telecom warned over sales techniques

This is the last post on MoneySavingExpert from damocoleman. "I used to work for their company, they were before platinum called lo-rate. recently they changed from elite to talk plus telecom and have again changed from talk plus to optimum telecom!!!" Guess that's not suprising that they've changed their name again seeing that Talk Plus are being investigated by Ofcom: Own-initiative investigation into Talk Plus Telecom Limited - adherence with its Code of Practice for sales and marketing and conduct relating to the transfer of customers between communications providers. | Ofcom Guess it would be best for everyone to avoid this company as even Lo-rate and Platinum were done by Ofcom too.