k71
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Scottish Power - customer services centre opening hours
k71 replied to k71's topic in Utilities - Gas, Electricity, Water
oh, I forgot! I got through to the call centre or whatever it is in Liverpool no problem by selecting different options though. -
Scottish Power - customer services centre opening hours
k71 replied to k71's topic in Utilities - Gas, Electricity, Water
I got the same thing again this morning, then I tried a different menu option to speak to an adviser, that was fine. Guess I should have tried that earlier! While I was at it I told them about their screwy phone system, which presumably tells you to ring back when they're open if wiping the card doesn't help whenever you ring and choose those options! -
Scottish Power - customer services centre opening hours
k71 replied to k71's topic in Utilities - Gas, Electricity, Water
Transco's website says I think they'd only really be interested if there was a leak or no gas coming into the meter. It's not too cold, I'll be alright until monday, I'm more annoyed about the customer services centre not being open when they said they were! -
Scottish Power - customer services centre opening hours
k71 replied to k71's topic in Utilities - Gas, Electricity, Water
Thanks, but I don't think that applies, as it's a gas meter which is probably working fine, it's only the card that's faulty, and there's no leak. I think I'll just have to call back on monday at some point between 8.30 and 7 (the stated opening hours) and hope that I find a time when they're actually open! P.S. I already emailed customer services about the discrepancy in their opening hours and got an auto-response including -
Does anyone know the real opening hours of the Scottish Power customer service centre? I am currently without hot water and heat due to a faulty quantum card for my prepayment gas meter (yes, I've tried wiping it). My last statement says the customer service centre is open 8.30am-1pm on Saturday, but I phoned at 11:57am and the recording told me to call back during opening hours!
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