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dgburf

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  1. Unfortunately this agreement was made over the phone, the only proof maybe that they seem to record their phone conversations.
  2. I too have had various problems with this company, and I know where you are coming from when you say that nobody ever answers the phone. I get the impression that this outfit is just four guys in an office. I borrowed £250.00 from this lot and the day before I was due to repay it became neccessary for me to roll the loan over. The next day £75.00 should have been taken from my account as agreed over the phone with them, however, at 0100 hrs the following mornking they took £325.00 totally emptying my bank account the dat before my sons 16th birthday. Upon speaking to them it was agreed with them that they had made a mistake and the £250.00 would be creditted to my account by FPS. That day no funds arrived, next day no funds arrived so I called them that they assured me that the funds had been transferred. Next day still no funds, called again and was assured once again that funds had been transferred. Next day no funds, upon callaing again I was told that unfortunately funds had never been transferred and I would need to take out another loan with them to get back the £250.00 After a huge argument demanding funds the same day I was finally browbeaten into asking for another loan. At which point I sai that I would certainly not be paying them any interest on the new loan as it was their mistake. They would not agree to this and I was finally forced into accepting to pay the interest, and a new loan agreement was to be sent to me. Low and behold instead of a new loan agreement I received an email from their accounts manager informing me that my comments in the phone call to them had voided any contract I had with them and they had no intention of making me that loan, and it was pointed out in no uncertain terms by them that they would conduct no further business with me in the future, even though I had never defaulted on a loan with them. It seems that my conversation regaing not paying interest was being monitored and recorded by the accounts manager. At no point was it stated that the call was being recorded or monitored, and it seems that the guys in the office had a good laugh at me pleading my case. Sorry that I have gone on so but I do sympathise with anybody dealing with this company, and I would suggest that you maybe take your case to the FSA or the consumer credit council. When dealing with this lot ALWAYS RECORD THE CALL.
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