Well if I had decided to contact them, I reckon I'd have realised my mistake

Hi every one, just registered, been having problems with erroneous one off charges set against my phone bill and the In-laws phone bill after subscribing both of us[in the same town]to BT's Anytime Unlimited plan from the default BT plan. In-Laws had an over charge of £207+ pounds taken from their bank account. BT admitted they were wrong but only credited the BT accounts, not the bank accounts. Took me 103 days to sort it out from start to finish. Then they [bT] did it to me when I signed up, BT Ireland promised to sort it, which they did not, then BT India rang me today [who I refuse to contact because in the In-Laws case I found them completely useless, bless em] Any the lady said that my BT account would be credited but not my bank account. Anyway I was on the verge of contacting Oftel, when I stumbled up this website........rang the BT High Level complaints 0800 731 2762, explained my case, and even though I should have gone through Oftel first. The lady said BT's service to myself and the In-Laws had been abysmal, gave me a reference number, is having the money BACS back into my bank account, and both the In-Laws and I will receive compensation for our troubles. Thanks for the info, one call and sorted