Ok thanks for the extra advice. I'll be getting straight on it tomorrow and my first plan is to ring the council to ask them to tell Andrew James to hold off while I look into it all and get the letters sent off. Can only hope that at least get a bit of breathing space to get this matter sorted. Will keep this up to date with how I get on

That is the first letter I've received from them about this. I've lived at my current address since May this year and at my previous address since April 2015 and haven't received anything from them. The letter that was left today stated that they visited to remove goods for the total that included the sundry debt yet no notice of a visit has been given regarding that.

That was the part of my doubt is was the 7days from the date of the letter as my understanding is 7 clear days excludes the date it is sent and by others research also would exclude postage days and as I didn't receive it until Wednesday, Thursday would have been the first clear day and as Sunday is not included it would be at least Wednesday/Thursday the days were up. I have attached the letter received in an earlier post and it has payment demand in large writing at the bottom of the letter

Thank you guys for the additional comments. The sundry debt I accept but I don't accept that Andrew James are trying to include the sundry debt in their control of goods notice when they have no court order for it and have stated in the 25th July letter that non payment may result in further action such as a court order, attachment of earnings but not taking goods for it. Plodertom- I'm assuming 2nd class as its a printed stamp (franked) and has the number 2. Have included a pic of the envelope in below

Thanks for the reply unclebalgaria67. They've not been allowed into my house as today was the first visit by them and it's not a criminal fine they are trying to enforce but a council tax liability order. The sundry debt is for an overpayment of housing benefit. I have found out that they had been writing to me at my precious address even though I had informed the council I had moved and still live within the area of the council tax all up to date for this year and last tax year. The council tax debt is for a precious address which again is within the same councils area and they have had my new house details. I haven't had the liability order or any other paperwork regarding it only the first letter from Andrew James received on Monday 25th. I will do as you suggest and get the letter of complaint off to both them and the council tomorrow and will also ring the council to raise my concerns

Evening all In need of some urgent help with Andrew James enforcement who are currently trying to enforce council tax liability orders and also a sundry council debt. Long story short I received a letter from them last Monday to demand payment or they would visit to remove goods. I came home from work today to find a hand delivered letter as they had made a visit and not want full payment it will return with a porter and remove goods even if I'm not home this notice is for the amount owed to the liability order and also the sundry debt which has no court order the letter regarding the sundry debt did not state that they would visit to remove goods for that. So I have a couple of questions I need answers to if you can please 1. The postmark on the letter and the date on the letter is 25th July 2016. I understand that I am supposed to be given 7 clear days notice of any visit but today is day 7 from the date on the letter. So to me they have not given the 7 clear days before visit can someone clarify if this is correct? 2. As no court order has been made on the sundry debt are they allowed to include that in the amount required for payment to stop the removal of goods as that it what they have done. My understanding is they could only attend to remove goods for the liability order amount. I am currently working with step change and have sent the letter offering payment while they help me with my finances which was posted last Friday but to me it seems this has been filed under bin by them. I have a copy of the letter with my details blanked but can't see how to add attachments so you can see the original notice. Any help or advice you may be able to give would be greatly received. Thanks in advance

You're other advantage is that as you still have the V5 they have no proof that you agreed to them removing the car. The paperwork of yours they photocopied could have easily been posted through the door while you where out.

What you can do is e-mail the OFT and cc your bank on the e-mail. The OFT will reply with the 'We can't become involved in individual disputes' line but it will be concrete evidence that you have now involved the OFT and should put the bank on the back foot. I was having problems with a DCA who called everyday for 2 weeks and e-mailed them 5 times requesting the calls stop as per the telephone letter but the calls kept coming and no email reply from the DCA. So i emailed the OFT and copied in the DCA informing the OFT that I had logged details of the dates and times of the calls and put the details of the last 3 calls I had received from them in the email. SInce then (2 weeks ago) I have not had a single call from them. Hope this helps you with your calls.

Thanks for the quick response Buzby. I'll give them a ring and post back what they say.

Hi all, New to this forum but already picked up loads of info to help me so far. I need help with a mobile contract I have with O2. In Feb there was a problem with my DD and payment wasn't made. I paid the bill over the internet in March and April however after clearing the balance the call restrictions haven't been lifted from my account to this day so I am unable to use my phone for anything. Would this be O2 not fulfilling the terms of the contract or am I still liable for any charges even though they hadn't lifted the restrictions when the overdue amount was paid. Joe