In their defence, I have never had a query with Brighthouse, but then Ive never had money problems till now!! I have had many items off of BH in the past, all paid up now and I have a few items with them at the moment that I have been paying for since forever (what seems). I have always been in a situation where I can afford my bill so have done so every week even paid early most weeks. This was until beginning of January time when my partner lost his job (due to the current climate) and it was left to me to run the household finances on my wages alone. I struggled on as best as I could and carried on paying the BH bill but it eventually got too much at the end of January and I just couldnt manage anymore. I called my local store and advised of my situation and that I just couldnt afford to make the usual weekly payments until my situation changes. They were kind of OK about it and said they would sort it and I shouldnt worry. I think I had missed 2 payments so they did a re write on the account even though I said I didnt think this was the right answer as they had advised they couldnt do another re write on the account and I was telling them I couldnt afford the weekly bill. The store manager said we would deal with this when we needed to. Anyway I havent made a payment for the last 3 weeks as I just dont have it. I have a 6 yr old daughter who needs a roof over her head and feeding. BH called me on Saturday with not a very nice tone of voice telling me I was in arrears and I needed to pay them. I told the man that there was no need to speak to me like that, we had always had a good relationship in the past (now I see thats when I was a paying customer) and I thought better of him. He said he was doing his job and started laying down the law over the phone. Telling me if I dont pay he will send the debt to a 3rd company who are balliffs and I will have them to deal with. It was at this point I started to rais my voice a little and told him who did he think he was threatning me over the phone and he knew where I lived if he wanted a row! (I know I shouldnt but was a bit hepped up by now). After a couple of minutes slagging match he ended the call you know what your just a typical brighthouse customer and put the phone down. I am due to ring them today to make a payment but, after checking my bank this morning, the lovely tax credits people have randomly cut my weekly tax credits which has now left me short of money. I cant afford to pay them anywhere near what they say I owe but was going to try with a token gesture...what do you think I should do? Below is a list of items I have with them:- Home PC:- Taken out 9th July 2011...74 weeks left, £787.28 left to pay TV:- Taken out 30th August 2010...81 weeks left, £584.19 left to pay 22" TV:- Taken out 26th October 2012...141 weeks left, £268.09 left to pay Laptop:- Taken Out 24th November 2011...94 weeks left, £556.82 left to pay Fridge Freezer:- Take Out 1st October 2009...38 weeks left, £127.51 left to pay Cooker:- Taken Out 18th October 2008...61 weeks left, £147.84 left to pay Washing machine:- Taken Out 22nd September 2011...137 weeks, £602.21 to pay Acer Tablet:- Taken Out 16th August 2011...79 weeks left....£405.95 to pay. Many Thanks for your time and I really appriciate any help you can give.

Hi All, In their defence, I have never had a query with Brighthouse, but then Ive never had money problems till now!! I have had many items off of BH in the past, all paid up now and I have a few items with them at the moment that I have been paying for since forever (what seems). I have always been in a situation where I can afford my bill so have done so every week even paid early most weeks. This was until beginning of January time when my partner lost his job (due to the current climate) and it was left to me to run the household finances on my wages alone. I struggled on as best as I could and carried on paying the BH bill but it eventually got too much at the end of January and I just couldnt manage anymore. I called my local store and advised of my situation and that I just couldnt afford to make the usual weekly payments until my situation changes. They were kind of OK about it and said they would sort it and I shouldnt worry. I think I had missed 2 payments so they did a re write on the account even though I said I didnt think this was the right answer as they had advised they couldnt do another re write on the account and I was telling them I couldnt afford the weekly bill. The store manager said we would deal with this when we needed to. Anyway I havent made a payment for the last 3 weeks as I just dont have it. I have a 6 yr old daughter who needs a roof over her head and feeding. BH called me on Saturday with not a very nice tone of voice telling me I was in arrears and I needed to pay them. I told the man that there was no need to speak to me like that, we had always had a good relationship in the past (now I see thats when I was a paying customer) and I thought better of him. He said he was doing his job and started laying down the law over the phone. Telling me if I dont pay he will send the debt to a 3rd company who are balliffs and I will have them to deal with. It was at this point I started to rais my voice a little and told him who did he think he was threatning me over the phone and he knew where I lived if he wanted a row! (I know I shouldnt but was a bit hepped up by now). After a couple of minutes slagging match he ended the call you know what your just a typical brighthouse customer and put the phone down. I am due to ring them today to make a payment but, after checking my bank this morning, the lovely tax credits people have randomly cut my weekly tax credits which has now left me short of money. I cant afford to pay them anywhere near what they say I owe but was going to try with a token gesture...what do you think I should do? Below is a list of items I have with them:- Home PC:- Taken out 9th July 2011...74 weeks left, £787.28 left to pay TV:- Taken out 30th August 2010...81 weeks left, £584.19 left to pay 22" TV:- Taken out 26th October 2012...141 weeks left, £268.09 left to pay Laptop:- Taken Out 24th November 2011...94 weeks left, £556.82 left to pay Fridge Freezer:- Take Out 1st October 2009...38 weeks left, £127.51 left to pay Cooker:- Taken Out 18th October 2008...61 weeks left, £147.84 left to pay Washing machine:- Taken Out 22nd September 2011...137 weeks, £602.21 to pay Acer Tablet:- Taken Out 16th August 2011...79 weeks left....£405.95 to pay. Many Thanks for your time and I really appriciate any help you can give.

Hi there, The oven will only work when the clock is on and its the clock part that's broke. I put something in the oven yesterday and the clock went out and the oven would not come back on. I switched the cooker off at the wall then back on and the clock came on for a minute, along with the oven, then the clock went off along with the oven and it hasnt worked since. The grill is also supposed to be a second oven but this does not work either. The grill and hob are fine but not a lot I can do with just that. Thanks

Hi All I need some advice please Have been a customer of BH for many years now. Last year I got into a spot of bother with them and fell behind with payments as hubby lost his job. Had a doorstep call from one of their staff and after discussing my options it was decided that to bring the payments down and help me get back on my feet, all cover of insurance would be removed from the account. I was advised to write them a letter and have the covers removed which I did. However, the cooker I have with them has gone bang. The oven has stopped working. Where do I stand with this? I cannot remember exactly when I got the cooker but Im sure it was over a year ago. As the cover was removed will the cooker not be repaired and will they still want payment for the faulty item? Thanks in advance

Hi all, Im new here so sorry if I dont explain myself but need some help with Brighthouse please. I have been a customer with them for 3 years now and have 5 items with them...TV/DVD/W.Machine/Cooker and Wii. Fair enough, I have run into some trouble with payments etc but always paid what I have owed and brought my account upto date. However, with the current climate the way it is my partner was laid off from work a few months ago and we were struggling for money to feed us both and our 3 yr old daughter aswell as pay rent, C/Tax, bills etc. I called BH to explain the situation and had the most rudest responce from the manager who has always been so nice to me before. He told me basically, that he didnt care about what has happened and I must continue to make my weekly payments of £40 a week or he would arrange for the items to be collected. I tried to reason with him saying for the time being I would pay £5 a week off each item until one of us got back to work so at least something was being paid off everything I owned but he wasnt having any of it so I said I would get my partner to call him and sort it out as I was getting rather upset. When my partner came home I told him what had happened and he wasnt happy. He took the £25 we had and took it to the store and basically said this is what I have got and this is all yoou are getting. The manager accepted this no problem and gave my partner a receipt. My partner has been dealing with the account for the first few weeks with no problems. No I have taken over Im getting hassle from them about payments. They know my situation but have overlooked it. I have even had them (the manager who has been dealing with the account and his heavy!!!) come to my door but I was out so they left a card thru the door.....My partner called them when we got him and had a right go at them about coming round when we are making payments and he was told the money we are paying is covering everything apart from the TV which I am now in debt with. The agreement was £5 off everything to make such all items had a payment but it would now seem this isnt the case. I have now had a call from the manager saying we're coming to get the TV (nice!) can they do that? The TV is £14.97 a week including service cover and I have had it for 36 weeks since 17th May 2008 paying £538.92 for it.... Im trying to find my contract which will have all the details on it bit difficult to search thru paperwork with a 3 year old hanging off my leg lol. Can anyone give me any advise of what I can and should do...to be honest, as awful as this sounds but Im thinking of telling my partner to tell them I have moved out just to get their back up......they are such a bunch of To$$ers!! x