Hi all, not sure if im in the correct place but I have a question as follows...... A friend of mine transferred a large amount of currency from an offshore foreign currency holding account to his personal Natwest bank account. This raised a red flag with the bank and led to the transfer being held up by the bank and looked into by their investigations department. (standard procedure supposedly) Natwest then asked for documentary evidence that then money is legit which my friend therefore provided. It has now been 6 or 7 weeks and the bank wont give any more information other than " its being dealt with". After 3 meetings no one in the whole bank seems to be able to give a definitive answer as to why the money isnt forthcoming or when it will be . I find the whole situation ridiculous and bizarre to say the least, and if this is the way UK banks treat their customers then its a disgrace and and its bordering on criminal behaviour in my opinion. So anyway my question is.. " Is this considered "normal" practice in the UK, the time involved and the difficulty getting information ? " Are people just expected to put up and shut up as the bank takes its merry old time processing what should seemingly be such a simple thing? " The frustrating thing is the "dont call us, we'll call you " attitude along with the sheer arrogance that is so annoying. Any ideas or similar experiences would help. Thanks in advance .