Thanks for the phone no listed above; I had huge hassle from staff on the ground on return to Brsitol airport when I found my suitcase had been damaged in transit (Easyjet flight). The handling agent on site was unhelpful to the point of rudeness, insisting that the only course of action for me was to 'claim from my own insurers' - I was equally insistent that he filled a form in anyway (which it transpired he then did not log into their system, but at least it meant I had a top copy, and so had a claim number to refer to). When I then rang Easyjet they were a) apologetic and b) fine about issuing replacement, which was all I wanted. I then rang the handling agents who arranged pick-up of my wrecked suitcase, and, in less than a week, had delivered a replacement one. An added bonus was that the rude bloke at Bristol got it in the neck for his poor handling of the incident.