Jump to content

Powlo1

Registered Users

Change your profile picture
  • Posts

    109
  • Joined

  • Last visited

Reputation

99 Excellent

1 Follower

  1. Hi, Got a bit of an issue here with an employer. My employer isn't allowing me to take my accrued entitlement and will loose them as of December 31st! I started working for them on the 18th September 2012 as a door supervisor working average 4-5 nights a week (roughly 20 - 30 hours a week) and have accrued just over a weeks holiday. Thing is, I'm on week 11 of my 12 week probationary period which means I cannot take holidays until after the 11th December. Due to the nature of the business and it being Christmas time, my employer has a strict NO Holidays after the 10th December and is in effect until the new year. Our holiday year runs from January to December and holidays cannot be carried over, nor will the be paid in lieu. So I'm basically being denied my statutory entitlement. There are a handful of us in this situation, what are our options?
  2. Hi Guys, Hoping for a little bit of advice. I worked for a large security company, who shall remain nameless at the moment (they have however prominently featured in the news lately). Basically no payday has been right since August. Also, HR don't have a direct number for Payroll due to the size of the project that was being worked on. On 13th August, I got my payslip, noticed there were shifts missing and that I was paid at the wrong rate (both from July), I contacted HR who got me a callback from Payroll, who informed me that they would make this paymenton the 15th along with the amount on the Payslip. Come the 15th, only the figure from the payslip was in my account. I contacted my employer again, they informed me that It was paid by CHAPS and should be in my account. I left it for a couple of days just incase it was a clearing issue, come the 20th, Still nothing. Two more weeks went by before I was contacted by payroll (I had contacted HR many times), who told me that they would have to put a trace on the funds and that it would take about a week. A week passed, still nothing, more countless calls to HR who tried to prioritise it. I eventually got a call back from Payroll after another 3 weeks, who told me they still couldn't trace this money and still investigating. Bang come Saturday 22nd September I get an email from Payroll telling me that they have re-issued the payment and it should clear in my account by Today (Wednesday 26 September), this was also confirmed by a callback on Monday by payroll. Low and behold today - still nothing. To add insult to injury, I received an automated email yesterday, telling me that the amount should be in my account within 3 working days and that they apologise for the inconvenience. I've lodged another complaint with HR who have emailed payroll to get in touch. Basically I'm after some advice as to what I can do! The amount thats owed to me is rather large (£1000+), the saga has gone on for over 6 weeks now. As a result of the lack of payment I incurred bank fee's, late payment fee's on some bills and I was put into rent arrears. Each time I ask the question of Payroll, they keep saying it wasn't their fault etc. Any advice would be smashing!
  3. Are you saying that you cancelled Contract A with T-Mobile and then either went to Tesco and signed up for Contract B on the T-Mobile network? If the above is correct then T-Mobile are correct, You CANNOT port a number from the same network to the same network. Basically porting is transfer a number from one network to another. So T-Mobile are unfortunately completely right. If you still have your PAC code, as JohnVernon has said, purchase a PAYG sim card on any other network (Not T-Mobile) transfer your number across (3UK would be the best bet as they don't have a minimum port-out time). Then request your PAC from them and give it to T-Mobile. It seems a lengthy process (should take around a week or so), it is however the only way!
  4. Hi all. Wondering if I could get a bit of advice here on a situation I'm facing with Barclays. Basically I called on the morning Thursday the 7th due to dodgy transactions on my account, the card was cancelled and a temporary credit applied to my account (I've contacted the police etc). I was told that my new card should me with me Saturday or Monday at the latest. Come Monday - no card! So I call them on Tuesday and they say the system was slow and to allow until Thursday, if it hadn't arrived by then I was to call up and they would cancel the card that I had not received and send a replacement out as a priority delivery. Bang! Come Thursday afternoon - no card! I call up customer relations, and speak to a guy who tells me that it has to be given until Friday and thats the banks policy (I find out this was not the case at all!) he says he's checked with Debit Card Services and the cards been sent out and that I should receive it on the Friday. Low and behold, come Friday - still no card! I call up the bank and speak to another Customer Relations/Response member who ordered me a new card and cancelled the one that I didn't recieve - while on the phone and checking online banking, we discover that the card I didn't recieve had been used online and over the phone on the 13th and 14th! Something which the advisor that I spoke to on the Thursday should have noticed and could have stopped it. Its at this point I'm fuming and the advisor tells me that he could have cancelled the card as he was supposed to (notes were left by the manager on the Tuesday) and now I have to wait until these other fraudulent transactions that were made with the missing card debit from my account before I can dispute them or do anything - Leaving me currently £200 out of pocket. Basically I want to know where I stand and what, if any, other options there are! And I'm still without a card!
  5. While it can be possible, it is highly unlikely! The fact that they were received over a year ago, the number of texts and other data received on the handset will no doubt have written over the raw data multiple times, meaning that there would be very little( if infact anything) left to be retrieved!
  6. Yeah the email is [email protected] . It takes them a couple of days to get back to you. Yes, you should be able to use the wifi free at home etc. In order to use the internet capability on a mobile there needs to be certain settings to enable you to use the network, deleting these prevent the mobile internet facility from working and in order to restore them Orange would need to send them again or you would have to manually input them, which is not particularly difficult.
  7. Ah! That explains it, you purchased the handset to pop his sim into it. The Virgin Plan to my memory didn't allow any add-ons or bundles. It was simply a case of use and pay the following month (the concept was brought up before they even imagined the usage and features phones have nowadays). The £60 airtime would have been a Pre-pay credit and couldn't be applied to his account anyways as his is a Pay Monthly. The advisor should have explained that the handset will always attempt to access the internet and that the plan he was on was unsuitable for the phone. The premise of the complaint I would say is that he called to see what the options available where to him when he got the new phone and he wasn't given them other than open a new Prepay account. It could have been worse I suspect, assuming that he hasn't had a new sim card in the past 5 years. If it was a newer sim card it could handle faster speeds meaning more data leading to higher charges. Best thing to do is to send an email to the executive office stating that you purchased the handset from Amazon, called Orange to let them know that he was using a new phone and wanted to know what the options were and that the advisor failed to mention the data charges that would be applied to the account as the tariff he was on didn't offer any allowances and wasn't suited to his needs. Also state that the advisor told you (and ask them to locate the recording if there is one) to default on your agreement and withhold payment which is not in the interests of Orange and yourselves (credit wise). Tell them that you want the charges removed from the account. If he's happy with the phone and using it for calls and texts, and NOT using the internet features of the handset - keep on the virgin tariff and I can give you some hints on how to stop the handset from accessing the internet (basically by deleting some settings).
  8. The Virgin tariff on Orange is an old one that's no longer done (or has been for atleast the past 6 years). It works like a standard landline with the exception that you pay no line rental and pay for what you use the following month. You say the upgrade was done online, were there any costs related to the upgrade? As from memory, a customer upgrading on the Virgin tariff would have to pay near enough full retail price for a new phone? Also you say it was for roaming charges, what location was he in when the data was being used by the phone? As it's an 3G Android handset that basically means that it is trying to access the internet at all times, so the handsets should never really be sold without a data package for the internet.
  9. Try giving the complaints department a ring on 0800 358 4916. Tell them that you haven't received a response within the allotted timescale. They are usually quite good at resolving issues.
  10. Hi all! Hoping for some help here as my solicitor is absolutely useless! I received a week ago today a 'Charge for Payment of Money' from a Sheriff Officer/Messenger at Arms giving me 14 days to pay. Basically in 2010 I was looking at serviced offices and looked at Regus in Glasgow, I was given the sales spiel but never agreed or signed anything. Fast forward to July 2011 I received a summons from Regus' solicitors with regard to Coventry County Court. I filled in my defense and sent it off in the envelope and heard nothing more from it until the Sheriff Officer showed up telling me it had made its way up here. It turns out my defense was never received. What actions am I looking to take? TIA.
  11. They told me over the phone that both defaults would be removed as soon as possible. I also received a letter this morning from Arrow telling me that an urgent amendment has been sent to the CRAs to delist Arrow from my account. Although it only mentions one reference number on the letter rather than both.
  12. The reason for not checking the CRAs afterwards was the fact that I was caring for my mother, and also that Experian said that the information would be removed.
  13. Cheers DX - How do I go about it? What steps should I take? Is there a standard letter template?
  14. Hi all, Looking for a little bit of advice here. I recently (last week) accessed copies of my credit file online with the 3 CRAs and found to my horror TWO defaults by Arrow Global for Mail Order catalogues - which turned out to be Simply Be and one of their sister catalogues that had been registered from 2007. I never opened these accounts as I would have been 16 from when they where first opened. Now I had contacted Experian in February 2009 when I first noticed these accounts and supplied them evidence to forward to Credit Account Management (the people that had been managing the collection of the debt from 2007) and I then considered the matter closed. I contacted Arrow Global to find out that they owned the debt and Credit Account Management where collecting. Arrow said they knew nothing of it and it wasn't their fault - upon challenging CAM it was found out that this wasn't properly investigated, Arrow then agreed to remove the two defaults as soon as possible. Should also add that CAM also have admitted failing in sending out legal annual statements as they are required to do, so I had no knowledge that these hadn't been removed. These defaults where the reason for me being turned down for credit elsewhere, and have caused me hell. I know now they are removing the defaults - well, when I see it I'll believe it. But what other action should I be taking against them for compensation? Any advice or pointers would be great!
  15. Thanks Gbarbm, so send the same letter to both parties (i.e. 2 letters)? How long should I give them to reply? Do you have any suggestions on how to word the question?
×
×
  • Create New...